Landmark Apartments

Huge shoutout to MELISSA!!!!!! she took her time to help me find the right apartment for the price I was looking for, she was open and honest with the process. I feel real good about my decision on returning to Landmark Apartments. Melissa thank you so much. YOU ROCK!!!!

Overall, Cypress Creek has been a good fit four us in the nearly two years we lived here. Thank you.

If you care about your health and comfort, DO NOT move here. A week after moving in here (upgraded unit so better unit) everything started falling apart. That goes for door knobs, Rods in the bathroom, fridge etc. We have a huge rodent issue and they dont care to fix it. There are mice all up and through this apartment. My AC has not worked since I moved in 9/1/2019 and they have yet to fix it. They moved our mailboxes and didnt notify anyone, no one had access to their mail for about 3 weeks. Which led to my roommate losing her paycheck and they refused to reach to the post office. My lease is almost up and I am literally praying that I can make it through the last few weeks. Ive already made two reviews but this is my third one to really emphasize why no one should not live here. Its awful. More than words can describe.

When I first visited the property I was shown one of the renovated apartments and I was assured that my apartment would look very similar to that, however when I was given my keys I found that Quest Management pulled the old bait and switchthe appliances were old, and some showed considerable wear and tear. The carpet showed signs of previous water damage and there were several unsealed holes in the walls and baseboards. About month into my lease, my A/C unit stopped working and it took four months for them to repair it. Maintenance brought in a window A/C unit, but it was poorly installed which allowed several insects to enter my home. I had to buy a can of Raid to spray around the windows and the A/C unit the alternative would have been surviving the summer with NO A/C. I have had issues with pests since day one. I woke up one morning to find my kitchen floor covered in maggots. I later learned that the maggots were the result of flies that had gotten into my apartment and died, but when I voiced my concerns to management they put me on the pest control rotation schedulewhich took care of the maggots, but not the flies which entered my apartment regularly through the kitchen windows (because the screens were broken). This place is infested with mice, you can hear them in the walls, and they used my stove to gain access to the countertops leaving their droppings behind. I went on a weekend trip and when I returned the top of the stove was covered in mouse droppings! At the start of July, I noticed that there was a leak coming from my living room ceiling. Maintenance fixed the issue and the leaking stopped for about a day, only to start up again even worse than before. I put in five different work requests, and it wasnt until my ceiling fell in AND I emailed the Regional Manager of Quest Management that anything was done about the problem and then it took even longer for management to send a contractor in to fix the damage to my ceiling!

I was shown one of the renovated apartments and I was assured that my apartment would look very similar to that, however when I was given my keys I found that they pulled the old bait & switchthe appliances were old, and some showed considerable wear and tear. About month into my lease, my A/C unit stopped working and it took four months for them to repair it. Maintenance brought in a window A/C unit, but it was poorly installed which allowed several insects to enter my home. I had to buy a can of Raid to spray around the windows and the A/C unit the alternative would have been surviving the summer with NO A/C. I have had issues with pests since day one. I woke up one morning to find my kitchen floor covered in maggots. I later learned that the maggots were the result of flies that had gotten into my apartment and died, but when I voiced my concerns to management they put me on the pest control rotation schedulewhich took care of the maggots, but not the flies which entered my apartment regularly through the kitchen windows (because the screens were broken). This place is infested with mice, you can hear them in the walls, and they used my stove to gain access to the countertops leaving their droppings behind. I went on a weekend trip and when I returned the top of the stove was covered in mouse droppings! At the start of July, I noticed that there was a leak coming from my living room ceiling. Maintenance fixed the issue and the leaking stopped for about a day, only to start up again even worse than before. I put in five different work requests, and it wasnt until my ceiling fell in AND I emailed the Regional Manager of Quest Management that anything was done about the problem and then it took even longer for management to send a contractor in to fix the damage to my ceiling! Please do not ignore the negative reviews they are absolutely accurate (the 5-star reviews are indeed written by Quest Management staff)!