one of the best cleanest apt complexes in the area. rules are enforced so please do yourself a favor if you dont like rules this quiet neighborhood isnt for you
The new property Manager Maria is the best!!! My first experience with the previous manager was a nightmare, the several times my fianc and I went to the office to ask the status of our repair requests she was dismissive and appeared annoyed to see us walking in the door. We finally gave up complaining about our issues and just decided that we will be leaving when our lease was up. Fast forward we received our notice to renew our lease or give them 60 days notice to vacate, finally we couldn't wait to leave this apartment and Shaool Management behind us. I went to the office personally to give them my notice that i was vacating and found the new property manager. I gave her my notice to vacate and she asked me is there a reason i was vacating and I let her know my complaints she immediately apologized and told me that she was not aware of the situation. She asked me to please sit down, went to my tenant files and reviewed my move in inspection sheet from 2017. She immediately called the maintenance staff and introduced us, told him that repairs must be completed within three days. maintenance told her that its best to wait until we move to make all repairs, she immediately told him that it doesn't matter if we're moving in two months we deserve to live comfortably in the home they pay. My repairs were done in two days. Bringing Maria is the best decision they have made so far. Every time I make a complaint she is receptive and very attentive. Bottom line I signed my lease renewal.
Horrible, horrible customer service. We first moved in and went 4 days without water despite alerting 3 different employees - one who claimed to be the building supervisor. Office staff consistently having "family emergencies" where they would stand around smoking and unable to talk to anyone. Unit we were told we would have (2 bed, 2 bath, large closets) was suddenly unavailable when it came time to move in. New appliances... yes, but we were the first to live in our unit and had the refrigerator door fall off, the front of our stove fell off, and despite putting in work orders - nobody ever came to fix it. Had to get it fixed by outside services. Almost impossible to get ahold of ANYONE. Leasing office consistently closing before 5 pm, opened at 9, we worked 8-5 so were never able to talk to anyone about any issues. The price looks great, yes, but we lasted 6 months before enough was enough. Do yourself a favor and DO NOT move here. PLEASE do not move here. I'd go so far as to say don't rent with Shaool management at all, anywhere. Money hungry, careless, nasty people.
You get what you pay for - although they advertised brand new everything, upon signing lease I was told like new. Appliances have scratches and dints. Extra holes in wall ( guess they trying figure out where to put cabinets). Was told had to wait for apartment to be cleaned to move in, moved in and had to clean all debris left from contractor. Carpet was vacuumed, tho. Countertops have visible scratches ( kitchen and bathrooms). Toilet paper holder screws go straight thru cabinet, stick out at least an inch and very pointy. Flooring, some kind of material that gives wood-like appearance (noticeably gashes kitchen and main bathroom). When mentioned upon move in was told by office take pictures, for them to file and referenced at move out date. Maintenance said get wood repair pen to hide visible marks. No grounds keeper, building hallway isnt maintained weekly , always dog poop in the grass ( maybe different if you dont live in a pet building), seems to be one maintenance person for 100+ units. Reported leaking sink in kitchen 3 months ago, along with handle for oven falling off, still not fixed. No pest control protocol in place and Hvac system not maintained. Not to mention when we moved in no hot water for two days, repaired by outside service listed for after hours emergency maintenance only. You have to buy your own vertical blinds upon moving in. Maybe just my luck
Not the best service, have moved in and still haven't gotten maintenance to fix the issues. Apartment is beautiful but so far the service is under par.
Stainless steel appliances, energy efficient, walk-in closets, washer/dryer hookups, balcony, convenient to I-81, dining room, plank vinyl in kitchen and bath, wall to wall carpet.
12 Month Leases.<BR><BR>Pet Policy: Call for policy. 35 lb weight limit. $250 for 1st pet. $150 for 2nd pet.
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