good: location (if you have to be in Gaithersburg), summer pool, rush hour Metro shuttle, and some neighbors.
Bad: construction, unit size, management competence.
Tiny kitchen with small fridge. No bicycle parking or electric car charging.
Poor sound isolation between units.
Management added a new mandatory $4/month "billing fee" (in middle of lease) for monthly water charges.
Water is a shared cost, not metered, so I have to pay for the water my neighbors waste.
Management's computer systen makes mistakes in billing / cashing payments, then sends eviction notices (including a court date!) after 2 weeks, before even sending a reminder asking for balance due.
Management ignores online maintenance requests sent via their website. You have to catch them when they are answering phones.
Ok: small gym, sometimes machines are all full
Poor management team with low respects to the residents! Hardly care about the maintenance requestd and the leassing office will not reply to your e-mail even though you had called them multiple time.
The staff here are incredibly rude. While, yes it is a business, they go out of their way to try and get more money from you. Had to break my lease early due to situation and by law I was not responsible for payment; however, they still tried to get money out of me until I told them to contact my attorney. Only good thing is location. Upgrades are not nice and to reiterate, staff are terrible.
Have lived here for almost 8 years now. Recently moved to another apt. within the same community that didn't have as many stairs and Robin and staff were wonderful!!! Not only are the renovated apartments really lovely, the new staff now since Thrive took over seem to be working quite hard to be the best! I have nothing but high praises for all of them, especially Alex, Mandisa and Stephanie. This staff really are superb at their jobs. Always professional...always helpful. And the maintenance staff are hard working too with Jorge, one of the BEST you'll ever find. Often you can get noisy neighbors that can be a little bit more 'heavy-footed' than others...and the nice thing is, the staff always welcome your comments etc. and try their best to take care of any issues you may run into. Have lived in many apt. complexes in this area over the years, and even though these apartments are not the newest in the area, they are certainly some of the finest. Having a excellent office staff is a very good start!!
Management and office staff are superperb - very friendly, proactively helpful, and are available with good hours. The maintainance staff are reponsive, friendly, and helpful. Office staff sends helpful information by email and social media. Package arrives - email is sent in under an hour. Community events frequently planned with food and activities. Really a community place to live.
A LUXURIOUS, COZY RETREAT.
Variable, 4-Month, 5-Month, 6-Month, 7-Month, 12-Month