Location, staff, amenities, etc.
We love Sawyer Flats and actively recommend it to anyone who will listen.
The management is so incompetent it makes me dizzy. For instance, just yesterday I called asking about a package delivered to my address, was put on hold, and when the representative came back she started going on about how the pool was covered and there is no need to check on it? What? Did you forget what we were talking about? Does anyone in that leasing office know whats going on? Ended up calling fedex and they tracked it down for me. And this was just YESTERDAY. I have plenty more examples of incompetence just in the past month. Only reason I'm giving 2 stars is for the location.
good: location (if you have to be in Gaithersburg), summer pool, rush hour Metro shuttle, and some neighbors.
Bad: construction, unit size, management competence.
Tiny kitchen with small fridge. No bicycle parking or electric car charging.
Poor sound isolation between units.
Management added a new mandatory $4/month "billing fee" (in middle of lease) for monthly water charges.
Water is a shared cost, not metered, so I have to pay for the water my neighbors waste.
Management's computer systen makes mistakes in billing / cashing payments, then sends eviction notices (including a court date!) after 2 weeks, before even sending a reminder asking for balance due.
Management ignores online maintenance requests sent via their website. You have to catch them when they are answering phones.
Ok: small gym, sometimes machines are all full
Poor management team with low respects to the residents! Hardly care about the maintenance requestd and the leassing office will not reply to your e-mail even though you had called them multiple time.
The staff here are incredibly rude. While, yes it is a business, they go out of their way to try and get more money from you. Had to break my lease early due to situation and by law I was not responsible for payment; however, they still tried to get money out of me until I told them to contact my attorney. Only good thing is location. Upgrades are not nice and to reiterate, staff are terrible.
A LUXURIOUS, COZY RETREAT.
Variable, 4-Month, 5-Month, 6-Month, 7-Month, 12-Month