Remington Place

Although I didn't lease and only because the unit type I need wasn't available, Keisha was great to work with and very welcoming. The staff are caring, the grounds and buildings are clean and well kept.

Everything Ive seen about this place has me excited. The staff is amazing! Patiently waiting on my approval and keys!

I went online and saw that there was a vacancy coming up for an efficiency apartment and decided to go ahead and reserve it as this was an option and submitted the application online and paid the $30 application fee. A few days goes by and a representative contacted me and told me that I was approved but the unit I wanted was unavailable and I inquired why because it allowed me to reserve it online and even gave a unit number as well as when it would be available. She stated that she did not know why because that unit was already taken and the people placed a deposit on it. I told her the website that I visited and was still able to go to the website and reserve the unit the same day she told me I was approved. Anyway I requested to have my application fee returned because the only reason I applied was because it showed that unit to be available. For the last 2 weeks I have been calling and waiting for a resolution to get my application fee and still have not received it. They keep telling me the manager is working on it they are going to return it but don't know how and they are working with HR. I am fed up with the excuses and the inconvenience that I have been put through by this company. I will be contacting corporate today because someone needs to give me my money back!!!!!!!!!

I am waiting for a response from the Donaldson Group Regional Manager in regards to a very rude and unprofessional voicemail that the property manager Jennifer for Remington Place Apartments left for me Sunday, 7/8/18. I wrote an official complaint on 7/8/18, called in at 9:30am 7/9/18, called a 2nd time on 7/10/18 to check the status and they said I had to wait 24-48 hours for a response. I called for a 3rd time today, 7/11/18 because there has been no response and it's going on 54 hours. When I called to see why I haven't gotten a response the administrator stated that the property manager confirmed that she gave me the leasing agreement. My issue is not with the agreement I signed but with the lack of unprofessionalism the Property Manager possess. I don't expect for anyone to kiss the ground I walk on but I do feel as a Lease holder who is paying market value for rent to get a respectful response when I call in distress in regards to a apartment that you manage. I guess the Donaldson Group does not value good tenants. My lease will be up soon so I guest there more focused on finding my replacement.

I love everything about this place