For the price I'm paying, the apartment is a very good deal. I pay about $250 below market rate, as the Property Manager who was in place when I moved in offered me an awesome deal that I couldn't refuse. The apartment has wood (panel) floors, faux-granite coutertops in the kitchen and bathroom, and updated appliances/kitchen faucet. So, for the price, the apartment is a good deal.
However, there was a Property Manager switch this past summer, and the communication with the leasing office now is nothing less than atrocious. I recently wanted to receive clarification on the pet policy (as some buildings are pet-friendly and some arent...info I wasnt told when I moved in), and I left the current Property Manager 3 voicemails to speak on this issue, none of which were returned. Becasue it doesn't appear that she stays past 5 (even though the office is open til 6 each evening), and she doesnt work weekends, I then had to take a half day from work, so that I could come see her in person. She said that she might be able to offer me an apartment switch to a pet-friendly building, told me to check out the new building, and to email her with my thoughts. She also said she'd call me before she left for the day. I did as I was told (emailing her at 3 that day), but received no email back from her. At 5 that same day, I went back to her office, to find that she had left (without calling, as she claimed she would). I emailed her *again*....and to date, I have NEVER heard back from her.
It wasn't until I went back into the office the following week, after work, around 5:15 (she obviously had left for.the day), and angrily told the Asst. Property Manager that this treatment is absolutely unacceptdble, that I *finally* started getting some back and forth communication going....with the Asst. Property Manager.
I still have never heard back from the Property Manager, for either the emails nor the voicemails I have sent to her.
I love this apartment!!!Did have an issue with bathtub but they got it fixed right away.Everyone in the office are really nice.
I'm.very happy we moved in
Horrible Property Mgt. Lives up to her reputation. Had no concern for my Autistic granddaughters special needs.
Inviting apartment homes and incredible value are what you will find at Steeplechase Apartments. These uniquely designed one & two bedroom apartment homes are just the beginning! Our pet-friendly homes feature full-size washers, fully-equipped kitchens with refrigerators with icemaker, microwave and dishwasher, individual heat and air conditioning, tiled bathrooms, balcony or patio and upgraded, plush wall-to-wall carpeting. As a valued resident you will enjoy relaxing time in the clubhouse with Wi-Fi, working out in the state-of-the-art fitness center, soaking up the sun poolside after a long week or take advantage of our business center. Our residents experience superior service with emergency maintenance and online rent payment options. Ask about our "No Security Deposit" and flexible lease terms. You're at Home with Hirschfeld!