Plenty of cockroaches, from the kitchen to the bedroom. I am a clean person. Also have had mice.
My storage closet roof burst open and water ruined all my belongings inside. I was told "this happens every year, don't put stuff in there." Would've been nice to know ahead of time...
Leasing agency is always disinterested and unhelpful. Low price, but you get what you pay for.
Absolutely a Nightmare. Please check reviews of Hendersen Webb Inc. as they are the managing company. There is a reason their rating is so low. There are only two ways to communicate with them. Do not be fooled by the leasing office's responsiveness.
Customer Service Hotline: You will be on hold for 30 minutes to an hour and then they can't do anything.
Management email: They have up to 1.5 months to respond.
They have actually refused to respond to me with details about a sewage leak in the apartment next door that I require for submitting a renters insurance claim to recover damages.
I was living here for a year. I love the area and my neighbors. However, I did not have a good stay here. Everything was going fine until we had mice in our apartment. If I saw a mouse over the weekend when I would call the emergency line they told me to wait until Monday because this was not an emergency. On Monday I would call and Maintenance would not get out to me until a week later. I have had 8 mice in my home and I am terrified of them. What broke the camels back and made me leave was I had three mice in my stove. I went to turn on my broiler and two jumped out and one came through the oven and was sitting on top of my stove. I contacted customer service and told them, they did nothing about the problem. I could not speak to any one in upper management because they make you email them but they never respond to you. I even contacted Baltimore County Code Enforcement on them and the property was cited. I have never seen a apartment company that you can not speak to upper management regarding your issues. I will not be renting from another Hendersen Webb property again. It was the worst experience ever.
Thank you for your interest! While we continue to practice social distancing due to COVID-19, our Leasing Consultants are available to take your call or respond to your email, Monday - Saturday from 11am - 6pm and Sunday from Noon - 5pm. We remain committed to helping you find your perfect apartment while making the safety of our staff, residents and future residents our priority. Online leasing is available, please call for details!
Rossbrooke and Raintree Run Apartments at The Lakes are located in Cockeysville and close to Hunt Valley. There are four floor plans offered at these communities including desirable studios, some of which have a private entrance, one bedroom, one bedroom + den and two bedroom apartments.
Rossbrooke Townhomes and Crosswind Townhomes offer the convenience of an apartment with the privacy of a two level, two bedroom home. Our townhomes provide you with the opportunity to enjoy the warmth of neighborhood living.
Don't delay, apply today to move into Cockeysville's most affordable apartment and townhome communities. Experience our professional management team and 24/7 emergency maintenance service.
6-Month, 9-Month, 12-Month
12 MONTH LEASE ONLY.
Open until 6:00pm
© 2020 RentPath, LLC. All rights reserved. All photos, videos, text and other content are the property of RentPath, LLC. APARTMENT GUIDE and the APARTMENT GUIDE Trade Dress are registered trademarks of RentPath, LLC or its affiliates.
Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Information is copyrighted and school data provided by GreatSchools.org. Information is deemed reliable but not guaranteed. Schools listed above are based on distance from the selected location and are just a sampling of the schools in the area. To find a particular school district, and how it relates to a specific apartment, please contact the apartment manager.