I have lived here for 1 month and have had to call maintenance 4 times. Twice for a leak in my ceiling which they did not fix properly the first time. The third call was because my air consisting unit is broken. Not only did they not come fix it when they said they would but I was informed they emergency maintenance would not come fix it over the weekend cause I dont have a medical condition so I am currently sitting in an apartment that is 86 degrees. The painters did a poor job painting the apartment before I moved in. There are dried paint drips running diwn my walks and my door buzzer doesnt work. They show you a beautiful model apartment and then move you into a crap hole.
I absolutely love being here I will be moving to a updated apartment and I love it the community is clean and quite it's such a blessing in my life
Love it beautiful clean staff are always helpful and friendly maintenance comes right away for any repair I am very happy here
We rented a one bedroom apt and our first impression was a bad one. Collete in the rental office was rude and pushy. I specifically asked to pick up my keys when she was off to avoid her. My next experience was when I saw stains on the carpet in every room. I asked to have the carpet cleaned and no one ever came. For the duration of our stay, it seemed as if maintenance was always in our apartment while we were gone with little or no notice. Once, maintenance and the exterminator came to see if we had pests. They walked through the apartment and barely looked. Not even a week later, we had mice. We informed the rental office and called maintenance about the issue and nothing was done. We spent about $40-$50 on traps and pest control devices. We also saw a few roaches during our stay. We never had them anywhere else we have lived and they came even after I sprayed home defense on every wall of the apt. The walls are paper thin and you can hear full conversations next door. Neighbors also party on weekends and smoke weed throughout the week. The hall was completely smoked out multiple times. The hall is also always steamy and humid from the laundry room door being open and the lack of ventilation. The electricity switches for each apartment are in the laundry room and numerous times someone has turned them off in the middle of the night. The maintenance crew takes up half the parking spots in the parking lot, they double park and they park in handicapped spots with no placard. The rent is cheap but Hendersen-Webb sucks and we have been looking forward to the end of the lease the entire time. We have friends and family members who live in their other communities around Maryland who have all the same complaints I've made here.
Move to Cranbrook Hills, Barrett's Delight, Woodstream or Bosley at The Lakes in Cockeysville and enjoy your especially spacious apartment, the handsome wood and brick exterior and your expanded living space onto a private deck or patio. You are minutes from everything like neighborhood shopping centers, the Hunt Valley Towne Centre and the Towson Town Center; it's an easy ride to the NCR trail and major access routes throughout Hunt Valley and Baltimore.
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