Just a heartbeat away from Centerstage, the historic Peabody Institute and Baltimore's Inner harbor. We offer a floor plan for every budget with spacious rooms, fully equipped kitchens, private entrances and balconies and washers and dryers in each apartment or townhome. Other desirable features include landscaped community courtyards, an outdoor pool and a 24 hr. fitness center.Come home to waterloo Place apartments and Townhomes, where urban chic meets village charm.
If I had it all to do again, I would have never moved into the Waterloo knowing what I know now. The staff could not have cared less about the residents and the building was always filthy dirty. Not once in the year I lived here was the elevator cleaned, the public walkways swept or the garage free of litter. I often walked through the complex only to find old bags of snow melt laying around and dog feces in public areas.
Susan and the leasing office team had a constant "it's not my problem" attitude when it came addressing complaints, especially when I complained about vagrants sleeping on the property.
Concern for resident safety and security ranks low on the priority list at the Waterloo. On a daily basis you can walk around the "secured" interior of the complex and see people who clearly didn't belong there roaming about. There were numerous break-ins during the time I lived there and my computer was stolen right from outside my door when I was moving out!
My suggestion for anyone is to find literally anywhere else to live. Waterloo and it's current management team does not deserve a single penny.
Raising rent 12% each of the first two renewals. Out of date interiors with floor plans that have waist height dividers. Charge per month for valet trash . FOBs out of order regularly.
Of the apartments in the Mt Vernon area, the Waterloo represents one of the largest apartment complexes. The staff attempts to give residents many opportunities to mingle with other residents. Also, over the past year, they have tried to improve residential life here. Some of these attempts have unfortunately made things less convenient for residents of the Waterloo (namely, the closing of all trash chutes and forced use of the Trash Butler service).
Love living here and what this place has to offer my only issue is how thin the walls/windows are so you hear a lot of outside noise. Also the downstairs of my apartment in the winter stays much colder then the upstairs unless I have a fire going.
Waterloo has timely responses to all email requests, including maintenance requests for individual apartments and building issues (ie: elevator). And work with you to ensure that your satisfaction is met.