The Carlyle Apartment Homes

I love the staff and I love my apartment. Everyone in the building seems to be pretty social in the hallways and elevators as well.

The Carlyle leasing staff helped us picking the right unit for us. They have an array of units that can satisfy people's needs and budgets. Upon arrival, they make you file a "move in checklist" to make sure your apartment is in perfect condition and, if something is wrong, they will fix it in no-time. The maintenance staff is kind and efficient and, as it is true for the leasing staff, they are always down for a chat and a few laughs. I am glad I have the opportunity of living in such a welcoming community. As an international student it is particularly hard to find a place to live in the United States, at the Carlyle this reality is not true and you will feel welcomed no matter where you come from. I will never praise this enough. Moving to the building, my apartment has the cutest view ever, looking over some trees and a lovely wooden bridge. You also get access to many features like a pool table, a gym, many rooms to study, and, undoubtedly my favorite, a rooftop pool. I am looking forward to explore more of the Carlyle community, I am very glad of having a place to call home also in Baltimore.

Management sucks, Elevators sucks, pest controls sucks. Management literally tells you things to get you out their face.

This apartment is too old. There are 3 elevators. And I've never seen all 3 elevators operating at the same time. The package was most likely stolen. The garage door was finally fixed. The front door needs a key to open. But you can also open it by pulling hard on it, which makes it unnecessary to use the access control. And someone broke in in the middle of the night. The repairs were slow. My bathroom wall was badly damaged by a water leak in the room above. It still has not been repaired after two weeks. The first week I lived here I requested over 15 repairs. I had to leave a 2 star review to prompt them to fix the dishwasher.

Rats, mice, roaches, elevator never works, old cabinets, gym equipment mostly broken, lots of trash, no recycling, no resident events, lazy unfriendly staff.

Good place to live if you don't need management's help. We have been complaining about roaches since October 2020. The exterminator already told us that they are not living in our unit, and that he does not know what to do anymore. We have sent multiple emails to the buildings management. We are opening exterminating requests every week. The only thing management does is to send the exterminator to our unit, instead of sending someone to thoroughly investigate where the roaches are coming from. In December we asked to move to another unit because we were tired of killing around five roaches a day on the kitchens countertop, but we were told that there was only one unit available which had a mice problem We were also told that there's a lot of roaches complaints from the 4th, 5th, and 6th floors. We have been trying to figure out where the roaches are coming from on our own. For that, we put a mesh on the air vents and found out that at least some of them are coming from the air vents.