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Carmel Brook

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12345 N. I-10 Service Road, New Orleans, LA 70128

Ratings & Reviews

Carmel Brook

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Overall Ratings
(7 Ratings)

7 Reviews for Carmel Brook

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Found out it had ROACH INFESTATION 1st day. Asked to get out the leased 2nd day and was told no. I have been staying @ friends and air bnb. Pest control has come 4 times and still roaches. I am now homeless because the wouldnt refund me my money to fine another place to stay.


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I am just moving to New Orleans from Dallas,Tx. On 7/31 I walked into the office as my roommate awaited. Before doing a viewing first we was rushed to get a money order and finish finalizing the signing. The viewing was very short and fast. We wasnt given any Walkthrough paperwork at any point of the viewing(she made us sign before the viewing apparently). Once we made it back to the office to receive our keys and email the renters insurance conformation we then when back to the apartment to do a thorough cleaning. Ten minutes into cleaning we noticed roaches being in between door wedges, in the carpet and even under the baseboards. We pulled the fridge out and roaches start running everywhere. We immediately recognized this apartment has an infestation and then notified our leasing consultant within the 1st hour of living there. She offered to send pest control the next day on 08/01. The next day pest control came spending just 2-3 mins spraying only along the baseboards roaches we back out within 2 hours I loaded up on roach sprays and killed at least 40 roaches that day. First night we noticed all the gaps in between the flooring and walls throughout the place where alot were coming from. Also there is a big opening in the ceiling that house the water heater. That opening exposes us to more insects and the rotten insulation falling from the roof of the building onto the water heater. From that point we realized this apartment wasnt sealed well and was to hazardous to live in. While waiting for the weekend to pass I sent over emails of photos and videos of the conditions. Monday August 5 I was contacted by the office; they send pest control again. 2 hours after STILL roaches. I informed the office after two pest control visits in 3 days roaches are still all over the apartment. I asked for a refund and she told me no she cant then called her property manager from his office. After listening and going over the infestation through pictures via email he refused to


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my fiance and i just drove/ moved from texas to new orleans on 05/30 upon arriving to carmel brook we were immediately sat done and asked to sign our leasing papers, its was closer to 4 pm. after signing our paperwork we were then taken to our apartment to do a viewing. upon our walk through we observed several dead roaches and it appeared not very well kept, we were immediately asked to sign our walk through paperwork which was already marked okay, we asked if we had some time to fill out walk through paperwork due to only seeing the place for 3 minutes and we were insured we could only after signing the initial walk through paperwork first. we were then taken back to office to discuss rent, keys, gate keys and renters insurance, we were instructed to get rent before end of day to finalize everything. we then went to get a money order for may, june, and july's rent. by the time all paperwork was done and rent was it in hand it was 500pm, my fiance and i went back to the apt given to us only to find a vast infestation of roaches. we immediately went back to the office and let staff know , they assured us it was only because maintenance sprayed bug spray, we then went back to the apartment and continued a thorough walk through only to see more roaches, we again went back to office and asked for another unit, ( we just paid three months rent so why wouldnt we be able to ) the staff then went to speak to the property manger about the situation, the property manger completely shut us out and refused to talk to us, when the staff came to speak with us she stated that he said we couldnt move units, we then asked for our money back to find another place to live, she went to speak to her manager again and he stated no, he refused to be at all helpful, we continued to state we could not live in such infestation and had no other place to go, she said the manager stated the best they could do is call pest control tomorrow. we asked to cancel our contract and she stated we the


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Great place super helpful and really informative... office staff super sweet


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Thank you for the positive review! We appreciate you as a resident!


Ms.Taquina is the best ..She was very friendly and helpful..Wouldnt trade her for the world and she gets along well with a lot of the tenants on all of the properties...I would give her 10 stars if I could


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Thank you so much for taking the time to review our community! We are very pleased to hear that you have had a great experience here. As always, please let us know if there's anything we can do to assist you.



Apartment Features

Air Conditioning
Cable Ready
Ceiling Fan(s)
Washer & Dryer Connections
Garbage Disposal

Special Features

Disability Access

Community Features

High Speed Internet Access
Public Transportation
On Site Maintenance
On Site Management

Additional Features

Spacious Floor plans
Renovated Units
Washer & Dryer Connections
Open Kitchen
Wood-Style Flooring
Wood-Burning Fireplaces
Walk-In Closet
Clubhouse with Resident Lounge
Dasmen Rewards Program
Monthly Newsletters
Onsite Fitness Center
Picnic Area
Ample Onsite Parking
Bark Park
Pet Friendly
Sparkling Swimming Pool
Social Events
Renters Insurance Program
Online Rent Payments & Maintenance Requests
Complimentary Common Area WiFi
Credit Card Friendly
Near Shopping, Dining, Schools & Entertainment

Property Details

Carmel Brook

Carmel Brook Apartments is conveniently located in New Orleans, LA. We offer the finest in apartment living at an affordable price. A place to relax, a place to exercise, and a place to enjoy living. Enjoy our deluxe landscaping, sparkling swimming pools, and fitness center. Our community is close to malls, shopping centers, and the I-10 Highway. With luxuriously appointed interiors, you'll enjoy lavish living at Carmel Brook.


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*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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