This complex charged each apartment $50 for an update to the gate system that utilized a remote instead of the swipe card we were originally issued. (The cards we still have that are now useless as they have been deactivated.) This was not included as any part of the leasing agreement nor was an addendum signed, however, it posted to our account as a mandatory charge. When the ownership was contacted to complain, they had the apartment complex call to make the threat of eviction if we did not pay the $50 we did not reasonably owe. We did not even get the courtesy of an email back from management. In addition to this, the first week of our lease our apartment had no air conditioning during a heat advisory. We had to go in and complain at least four times before it was actually fixed and could not actually live in the apartment at this time for health concerns related to the heat. When asked if we could get that week knocked of the rent as we could not live there, it was recommended we take it up with our rental insurance. Do not live here if you expect any kind of reasonable respect or decency from your landlords. Do not live here if you don't want to be randomly charged without written agreement to said charge. Maybe just don't live here.
Great customer service by mellisaa
I feel safe and appreciate that my issues are normally addressed in a timely manner.
Do not recommend at all! I have lived here for 9 months and it has been nothing but chaos! First apartment had mold and mushrooms. After fussing with the manager Maria for weeks, I was finally transferred to another apartment but at my own moving expense! Apartment I transferred to is roach infested, toilets don't properly work, and on Monday the water heater bursts with water literally shooting from the bathroom wall and flooded 50%of my apartment. It took maintenance 3 hours to show up and all they did was dry the floor. The entire master bedroom flooded and Maria only sent a carpet cleaning company out to dry the carpet. With over 2 inches of water on carpet, it needs to be removed not cleaned! Now my apartment has a horrible odor and furthermore the leasing office will not answer the phone. Very unprofessional, and uninhabitable property. I wouldn't recommend this place to anyone. I'm left with a smelly apartment, damaged furniture, roaches, and an apartment complex who is avoiding my calls.
Never anyone available in the leasing office
Welcome to Stonebridge ManorStonebridge Manor, one of Grenta's most prestigious apartment communities was designed with you in mind. You'll enjoy our convenient westbank location near shopping, medical facilities and bus routes. With major freeways, fantastic restaurants, numerous shopping and popular entertainment just around he corner, enhancing our lifestyle is a breeze. Living in Gretna, LA does not get any better than this!
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