I have lived at The Willows for 3 years and will continue to live here for years to come. I couldnt ask for a better place to live. Any time I have a problem it is addressed very quickly, usually the same day and is always done to my satisfaction. It is a beautiful community and its in a great location. I have had nothing but great experiences with all the staff. Matt is a one of the the maintenance men and he has went out of his way to help me several times, rather it was to help me carry my dog food up the steps or giving my car a jump start when he wasnt even working. Its those things that make The Willows a special place to live!
I've been living at the Willows for 2 years and I really love it! I looked around a lot before choosing this community and I'm really happy with my decision. The location is great and the apartments are beautiful. I'm very happy with the attention I received at any time I need anything from the maintenance or leasing office. My only downsides are the pet fee is very high (the same price as other places, but other communities will offer you discounts if you have a rescued animal). Also, there is no recycling available. Otherwise, I could live here long term for sure!
I have been a resident at The Willows for 3 years. My lease ends this month and I couldnt be more ecstatic. I have given previous reviews singing praises about my experience, but it didnt take long for things to drastically change. I have had my rent withdrawn automatically almost the entire time I was a resident and for 3 years I never had a problem with rent. Last month my bank rejected the payment due to The Willows accidental attempt to pull it out twice. To my surprise, I received a call the day after rent was late telling me it was returned. I let the leasing office know I could bring the money by end of business (or sooner), and I was going to call the bank and see what had happened. After letting the leasing office know what my bank said, they informed me I needed to pay a $100 return check fee, and $100 late fee. I was ok with the return check fee since I know they are charged for those as well, but I was not ok with the late fee.
Being a hassle free perfect tenant for 3 years I found it absolutely ridiculous that they couldnt make an exception due to bank error. I offered to bring the rent money the moment I found out it was returned, but that didnt matter. If thats not enough nonsense, I was told rent was returned because I didnt have the funds. I never imagined someone disrespecting me like that. After all of this I called NTS and was told by a regional manager that my bank is who I needed to speak with regarding the fees.
Bottom line is this, The Willows is not a pleasant place to live. For employees to be so disrespectful to a resident of 3 years isnt acceptable. If having a squeaky clean record as a tenant gets you that treatment I could only imagine what would happen to a new resident. With all the nice apartment communities in Louisville dont waste your time at The Willows. It isnt worth the headache.
All the staff , from the leasing office, to maintenance, are wonderful. Feels more like a neighborhood than an apartment complex.
Pictures look great when your having to rent sight unseen but what we were given was a place that had been vacated 1.5 weeks before moving in and it was not cleaned by the apartment management. Lots of broken items, missing items and badly damaged front door. The garage was not cleaned and fiull of spiders, garage broken dry wall. Rent quoted was much less than actual monthly rent. Place crawling with ants and spiders. For the price I would and will be looking elsewhere
Rediscover The Willows of Plainview, a great place to call home. Now leasing a new collection of fully redesigned apartments and townhomes complete with new luxury kitchens, bathrooms, closets, and more. Choose from a menu of unique, open floor plans ranging from loft-inspired studios to one- or two-bedroom garden-style apartments and townhomes appointed with quartz countertops, new nutmeg cabinetry, marble tile, custom 2" blinds, expansive custom walk-in closets and optional features like plank flooring, marble- hearth fireplaces, and skylights. Our community amenities include a clubhouse with Starbucks coffee bar/free Wi-Fi and business center, 24-hour fitness center, sparkling pool, car care center , pet spa, outdoor kitchens, and lighted tennis court. We are conveniently located near the finest in shopping, dining, and entertainment. Call today to make The Willows your new home!
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