DO NOT GO HERE. It's just plain awful. Where to begin: Un-level floors, with holes was just the tip. To be fair, I did rent a unit that hadn't been remodeled yet, but still. With in months, huge cracks started appearing in the walls and ceilings. That's pretty much on par for the rest of aesthetics of the place. Look closely when they're showing you around. Dirty hallways are the norm. But that's just the looks. Be prepared to spend a lot on utilities in both winter and summer. The windows are so drafty that it's difficult keep it heated and every day in the summer with the AC on full blast the apartment would be around 85 until about 10:00 at night. Multiple calls to maintenance did nothing. $350+ in utilities for 900 sq ft and me being gone at least half the month is absurd. But that's not even the worst. When the new management took over, it only went downhill. Don't bother leaving a message after hours, they don't know how to use their voicemail or it doesn't work. On my last day of moving out, I finished up late. Since they removed the after hours rent drop (without warning one month), there was no where to leave the key. So I called, left a message explaining that I was completely moved out and that they key was under the door. A month later I get a bill for $600. They charged me half a month's rent plus additional cleaning fees, which were crap as well. I made several calls to management. They had no interest in correcting the situation. My entire time there was horrible. I'm not extremely picky but this place is trash.
What a beautiful and grear place to live with pool, dog park and newly renovated apartment homes.
The management here is absolutely terrible!! Theyre very unprofessional and do not care about any of their residents! The windows have a constant draft. Weve had a leak every time it rains that drips down the wall and over an electrical outlet. It has not yet been fixed, even with multiple maintenance orders. The pools are NEVER open. The dog trash is never emptied and is constantly overfilling, and it smells worse during the summer. They do NOT do normal maintenance such as making sure the smoke detectors are working properly. This is an overall terrible place to live and would not recommend!!!
The office staff were great at first, until they got our money. Our first night living here we found live roaches running around in the bathroom and kitchen. And at the point we hadnt even moved our stuff in yet so I know it wasnt from me. We have one row of parking at my building. So if you come in any later than 8pm, you will have to park across the street at a different building. Not only that but both my light bulbs in my bedroom, one in my kitchen and one in my bathroom have been out for over a month. Which would normally not be problem. But for some reason maintenance can only change the light bulbs. Theres no way to remove the bulbs unless they do it. And we cant get ahold of anyone to come change them for us. And now its getting to be winter and our heat only works half the time and kicks off soon after it starts when it does decide to work. The windows suck because theres a huge draft that blows in and makes the apartment even colder. And a few months ago we were charged an extra $100 on our rent because a few months before that they forgot to charge everyone for part of their water, so it has been building up for months. And when multiple people went into the office to complain about it because it was their mistake that said too bad you should have noticed when tor water was cheaper and said something to us.
This apartment complex seems like a great deal, but their management is an absolute nightmare. As someone who was very excited to live in a nice part of town for a great price, I was HIGHLY disappointed in the professionalism and ability for the staff to get anything done. It took them weeks to get a lease together, and then they just stopped responding all together when we were ready to sign our lease. It was the worst experience I have ever had with an apartment complex. 10/10 WOULD NOT RECOMMEND
Make Your Home a Statement for Modern Living
Looking for a new home? Come to Park at Hurstbourne and see our modern one, two, and three bedroom apartments for rent in Louisville, KY. Our open floor plans guarantee you'll find a style you love. The moment you step into one of our apartment homes, you'll notice the attention to detail in every corner, such as stainless-steel appliances* and the new countertops*. No matter which layout catches your eye, each comes with a private patio or balcony for you to enjoy the views of our impeccably maintained community. For added comfort, be sure to check out our upgraded apartments that come with hardwood flooring, gas fireplaces, brushed nickel finishes, and a lot more.
*In select apartment homes.
If you think you've seen it all, just wait. Steps from your front door, many opportunities for recreation and relaxation are waiting for you. Keep the change and save the trip to the laundromat with our laundry facility. Work on your side hustle in our business center. Lounge and relax in our swimming pools. Do you like soccer? Maybe basketball? Do you enjoy doing some laps in the pool or working out in the gym? As a Park at Hurstbourne resident, there is nothing you can't do.
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