Located on the south side of the mall, Mallgate Apartments of St. Matthews offers a convenient location to live, work, and play. Live in the middle of it all with surrounding retail, dining, and entertainment options. Offering attractive Studio, 1-bedroom, 2-bedroom, and 3-bedroom apartment and townhome options with ample parking. Features include swimming pool with sundeck, fitness center, playground, and business center.
I am a new resident of the community, as well as new to the Louisville area in general, but my experience with the staff has been nothing but excellent. When searching for an apartment while moving, the leasing agent Malina was a big influence in my final decision, because not only was she courteous during my tour of the premises, but answered all my questions knowledgeably and confidently, even when she knew the answer may not be 100% to my liking. To date, the maintenance crew has been very responsive in addressing the issues I noted on my move-in paperwork, and when they couldn't complete a job right away, they proactively communicated what they needed to do (e.g., order parts to fix our hall light which wasn't working on move-in). I also appreciate how multicultural the Mallgate community is, not only in the staff but the residents as well.
Showed me an apartment that was not mine then moved into an apartment that was nasty. The apartment building is/was infested with roaches and all the apartments in the building had them. The office staff is a joke saying they don't remember anything when you clearly spoke to them about the issues. Mold growing in the celling and on the walls the staff would say that its from the past tenants and not even look. This place is horrible.
The pest problem is absolutely ridiculous. Worst apartment I've lived in.
My husband and I moved in September 2010 and left December 2016. We loved the apartment but had to leave because of the management staff. 2010, our experience with maintenance crews was good. A change in ownership and management brought numerous problems. The final straw for us was when we wintered in Florida, but continued to send our rent payments EARLY. They towed our pickup truck that was parked near our building, and refused to pay the towing charge! I decided not to sue because we moved out to another state and would not be able to come back for court appearances. We would still be there if they had treated us better.
This apartment complex is so bad that it doesnt even deserve one star. This used to be a decent apartment complex but after the way my family and many other residents have been treated after FIVE plus years of the apartment complex going under new management, TERRIBLE AND LAZY maintenance men, RUDE AND LAZY STAFF, BUG INFESTATIONS and etc they have finally crossed the line by forcing many people to move out of their homes to do very sudden renovation work on all of their town homes and apartments. They didnt even let their residents know a year in advance not even six months they just stuck a not on top our door saying that we had to move out in two months or less.
They said that they would be able to move us into an apartment building that was way smaller than our town house but at the very last minute they said that we couldnt move into the apartment so my family and I had to find another apartment complex to live in which is beautiful and were receiving way more respect here than weve ever had at MALLGATE APARTMENTS. Another thing that I noticed was that everyone else that was promised an apartment in mallgate and was denied of it last minute had to leave but the only other person that got to move into another apartment was their VERY LAZY AND RUDE maintenance man and he was moving into one right behind his house. WHAT A SCAM!
IF YOU REALLY WANT TO MOVE INTO THESE APARTMENTS AND RISK BEING DISRESPECTED AND LIED TOO THEN BE MY GUEST BECAUSE THIS APARTMENT COMPLEX IS TERRIBLE AND SO IS THE STAFF AND MANAGEMENT. GOOD RIDDANCE!