$0 Deposit with Approved Conditions and Application!
Countrybrook Apartments offers a refreshing park-like setting in LYNDON, neighboring WESTPORT MIDDLE SCHOOL. Your new home will be close to Oxmoor Mall, St. Matthews Mall, The Shops at The Paddock, and within walking distance to the Westport Village Shopping Center. Countrybrook is a convenient and a GREAT neighborhood located on 20 tree-covered acres at a great value. Quick access to the Watterson Expressway eliminates traffic and tension, and saves time! HOME-SIZED one, two and three bedroom apartments combine all the comforts of home and city conveniences with the charm of a country atmosphere. All two and three bedrooms have two FULL bathrooms. The HOME size of the apartment (which accommodates a KING SIZED BED), recently updated appliances and fixtures, NEW Energy Efficient Windows, as well as location make Countrybrook the BEST VALUE in the East End!
6-18 Month Leases Available - $50 Premium per month added to short term leases (under 12 months in duration).
I like the location and the amenities.
I am still abroad .
Once I confirm my return y will forward my application for rental.
My wife and I enjoyed our two years at Countrybrook. The value was good for the space and we found the staff accommodating and kind.
Our problems began when we left. We gave proper notice and were assured by Toni, the properties manager, that we would receive our refundable deposit back in the mail. We then moved to Illinois and waited for our deposit to come. After 2 months and no deposit, I called the office, where I was told that my new address had been incorrectly copied and that perhaps the check had been sent to a wrong address. I gave the correct address and waited a couple more weeks.
After 2 weeks of no check and no follow up, I called again. I asked Toni if she'd be willing to contact the main office and ask them to void the original check and just send out a new one. She said she'd do so and would copy me on the email. Two weeks later, and I never got an email and, of course no check.
I finally emailed Research Properties myself to inquire about the deposit. Imagine my shock when I was told that the deposit had been used to replace the carpet! This was the first time I was told about that. The carpet had been flooded during our first few months at the apartment and the office had never offered to replace it, just clean and replace the padding. So now I realize that even though my wife and I were good tenants who always paid the rent on time, the apartment was willing to be dishonest with me in order to hold onto the deposit.
My advice to anyone considering living here is to get absolutely EVERYTHING in writing, record conversations about issues, and make sure you have everything squared away before you leave and lose the face-to-face contact. Words can't express how disappointed I am in the management of Countrybrook. I hope others don't share this experience.