Charlestown Of Douglass Hills

I am a former resident at Charlestown of Douglas Hills Apartments and the staff: Natalie,DeeAnn,Tony,Downie,Chris are very caring and go the extra mile. I had to relocate out of town to Owensboro,KY otherwise I would still be there,I would totally recommend. I miss everyone there very much as over the years they became family to me, I was a resident for over four years and I would go back there to live in a heartbeat! Thank you for the opportunity to write a review on there behalf.

Living in Charlestown Apartments since the fall of 2014 until the fall of 2017, has been one of the best decisions I have made for my family.

This is a great place to raise a family considering the quick 3 min drive to Middletown Elementary, a walking distance to enjoy beautiful sunsets at Crosby Park and the best staff I've work with in the apartment leasing business.

I honestly have thank God several times for this place as it has met all our needs in regards to location, size, laundry, good neighbors and a committed staff that has consistently met our needs in real sensitive ways.

It is out of a grateful heart that I have taken the time to write this review. As a former Quality Assurance Coordinator who cherishes truth, transparency and integrity, I commend you to this beautiful and peaceful great place to live.

Sincerely,
Samuel

Terrible main office, terrible appliances, I've had a ticket open at the office about ants coming in through the floor and still no sign of an exterminator four weeks later. I signed a year lease January 2017 and I absolutely cannot wait to get out. The place is ran like a concentration camp, every week there are new "rules" slid through your mailbox.

There are way more affordable, nicer options within a stone's throw away. Stay away from this place.

The size is good for the price but thats about it. Not updated at all and fixtures, cabinets and appliances all very dated. Ive been catching mice since Ive moved in. There is a leak from the upstairs bathroom that comes through the ceiling in the living room that has never been fixed. The ceiling is brown and peeling off from the water damage. Definitely not worth the money.

Great staff and strong customer service skills from office staff (accommodating) to maintenance team (quick). Lots of amenities at Charlestown Apartments and you cannot beat the location. Safe, fun and never any issues in my 4 years here as a tenant.