I live in their Bridgewater townhomes location. The apartment was dirty when we moved in. I had texted the agent a week before to make sure they cleaned the apartment. She said they would. When I came to the townhome to do the walkthrough I found dog food, in plain view, underneath the refrigerator. I pointed it out to the agent. The toilets were dirty. The place was lit dimly so you really couldnt see too much on first glance. I told her it was dirty and expected her to have someone clean before we moved in the next day. That has been my experience at every other apartment and townhome. They did not. The next day as the movers were moving out stuff in we had to clean around them. We discovered caked on dog hair in the air filters and air filter covers, the toilets had pee and poop around the rims and under the seats, and there was dog hair on the base boards. We had to deep clean the whole place. I talked to the agent on the phone and to the property manager when he dropped off the mailbox keys about all the issues and that I expected them to at least make an effort to rectify the situation. He told me to lay it out in an e-mail. I sent him screen shots of all of the texts between myself and his agent proving I had asked them to make sure the place was clean a week before move in. I stated how we had to clean the apartment ourselves. The only thing he offered to do was to hire someone to come back in and clean it. That makes no sense when I told him myself and my husband had to deep clean the entire place. I told him that I wanted them to put it in writing that they would hire someone to clean the place when we moved out. They refused. They obviously dont care about customer service. Not a good first impression at all, would not recommend this company.
its a very nice place to live
This is a nice place to live and grow with your family and great school district
Great location to live in park across the street and restaurants down the road plus the management is always on top of everything and Theo took really good care of us
Thank goodness for Trailside at Mcconnells Terrace! I am moving to Lexington and every other property I visited was subpar. Thanks to Brandon for his patience showing the different town homes and answering a million questions!! I cannot wait to move in.
No hidden fees, all add ons are FREE! Ask us how you can start saving today! Nestled in the back of the McConnell's Trace neighborhood next to a beautiful horse farm in Lexington, Kentucky, Trailside offers a private getaway from the hassles of everyday life. Trailside townhomes are just a short drive away from popular restaurants and local grocery stores. The seven mile nature trail nearby gives you the perfect opportunity to walk the family dog or make your daily exercise enjoyable!
Creation Kingdom is the on-site daycare in the community and is located beside the clubhouse. Every townhome includes free internet, free cable and a free washer & dryer within the home. Every resident has access to our 24 hour fitness center located at the clubhouse and they can use the tanning bed during office hours. Residents will also have access to our pool area. which also features a separate kiddie pool!
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