The Seasons on Chelsea Apartments is a prestigious community surrounded by charming landscape with panoramic wooded views in beautiful Fort Mitchell, Kentucky. We understand convenience is a must, and we're located just minutes from the Expressway, CVG, Kroger, Florence Mall and Crestview Hills Mall, Buttermilk Square Shopping Center, Historic Montgomery Inn, Towne and Country Sports Plex, Big Bone Lick State Park, Downtown Cincinnati, The Bengals and Reds Stadiums! You deserve the best, don't settle for less; choose The Seasons on Chelsea for your new home!
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This place is terrible. They really need to treat their residents like people and stop trying to nickle and dime them for everything. When we moved in, everything was great. But then Monarch took over and it quickly went downhill. The office staff are completely unhelpful and will simply claim everything is "corporate policy" so they don't have to own up to the fact that they are trying to gouge their residents. They didn't tell us that our utility and pet rent was being raised until after it was too late for us to give our notice to move out and find somewhere else to live, despite the fact that we asked about what the changes would be if we renewed. Additionally, repairs are often half done at best. The lock to our mailbox broke and their way of fixing it was to use a large screw through the lock to keep it in place. However, the screw juts out about an inch into our mailbox.
I have tried my best to be patient and have waited 3 years. The office staff is great but even they cannot help you to get maintenance in line. My "annual checks" are more like monthly or quarterly. I feel like there are constantly people in my unit and it makes me uncomfortable! Not to mention that I have to prep for people coming and clean up behind them. I seldom get a 24hour notice. I have a career, I do not have time to manage your staff. Every time maintenance comes, they need the resident to call the office in 2-3 days. Can they not communicate and project plan? Why is it that every maintenance issue I have is "not a priority"?! My AC leaking and soaking my carpet happens every year. My ceiling is currently leaking water and I'm also told it's not a priority because it's over 80. Seasons Chelsea do better!!! If you need more staff, hire them. Otherwise, stop procrastinating getting things done right the 1st time. Take an initiative.
From pipes busting causing floods (more than once every year) to the simplest of tasks such as adding weather stripping to a door or window, the maintenance staff at Seasons on Chelsea will be the first to help you weeks after you actually needed them to.
We have lived at Seasons on Chelsea for 2 years. During the past 2 years we have gone through 2 apartments and 3 different management companies, all of which have been anything but pleasant, professional, or compliant.
Here at Seasons on Chelsea, the staff will assure you that you will love the convenience of the community but, that isnt all youll have the pleasure of enjoying; Driving through pot holes, fighting over limited parking spots, having your water shut off due to emergency maintenance once a week on average, and paying between $700-1500 a month for rent are just a few of the amazing amenities offered here. If all of this sounds perfectly exceptional to you then youll love paying an extra non-optional $25 a month fee for trash removal from your door step! It is pleasing being able to save a few extra steps to the dumpster and whats $25 anyway?
If you arent lucky enough to be the few with washer dryer hook ups, no worries! You can purchase a reloadable card from the front office to use their facilities located at the end of each street. Lose your card? No problem! Go back to the front office and buy another one! At Seasons on Chelsea, money is no object. So please, spend away.
Bugs are never a problem at Seasons unless you dont like giant spiders or other outside bugs. Again, dont worry, Seasons has you covered! Youll be paying the mandatory $7.50 a month for pest control that only comes after you have asked several times. Not home to let the exterminator in? Thats okay, they arent coming anyway. Better keep that Spectracide handy!
DO NOT be sucked in by the model apartment. I wouldn't recommend this place to my worse enemy. Dirty laundry rooms, garbage all over the place. Has changed management three times in three years. Office staff is horrible. Roaches everywhere. Disrepair and no response to work orders or minimual response. Have valet garbage pickup but they seldom pick up the garbage. Nasty bathtubs and showers. Decks falling apart. Inadequate lighting. Pool is disgusting. Carpet on upper level falling apart. Horrible.
The updated apartments look nice. I dont like the hallways not being heated and the additional biling for the water is excessive and unwarranted.