The staff when I moved was very misinformed and did not convey information correctly. I found the apartment online and saw one number for rent. I toured an apartment and was told the number online was for the older models and the newly remodeled apartments are more expensive but not given a number. The application process then took much longer than I expected leaving me very little time before I had to move out of my previous place. I went to sign my lease and was told the rent/total cost which was above what I had said I wanted to pay. However because the application took so long I no longer had the option to find a different place inside my budget. The prices apparently follow a kind of airline system pricing model where the prices change on supply and demand. I was told the price it was at was the lowest theyd seen and I asked if the price dropped if I could then take that price at a later date,of course that wasnt an option. Months in I was monitoring the prices online and the prices of the 1 bedrooms were lower than the rent I was paying for my studio.Additionally I was never shown my apartment. I figured it was similar to what I toured but was not. I had no idea I had a window unit A/C until I walked in with my first box. My tub was also in bad shape. It was newly installed but had a dip in it near the drain that pooled water and eventually stained.I was told weekly that the internet on site would be installed within the next couple weeks but in the meantime if we hooked a router up we should have internet. I tried to no avail and was then told theres no longer internet available until the internet is installed. I lived there between 2-3 months without internet. Im sure they have figured it out w/ new staff but do plenty of research.
No washer/dryer in apartment. Very little storage space. Didnt get to pick location of apartment. I wanted a br and they just put me in one. No garbage disposal. Grills not allowed.
Do not get fooled by the outer appearance. Management is all smiles till you sign the lease, you'll know their true customer service when you have a problem, which you will pretty soon after moving in, as everything is of such poor quality.
Welcome home to The Flats Apartments, in West Des Moines, Iowa.We offer studio, one and two bedroom apartments and have great community amenities, it's an exciting time to call The Flats, home.Enjoy an amazingly convenient location seconds from Valley West Mall, I-235, I-80 and I-35 as well as a plethora of shopping, entertainment and restaurants in West Des Moines. The Flats has a professional on-site management team and on-site maintenance to ensure your time at our community is enjoyed. New amenities will be added - call now to find out more about your new home!
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