Everyone is always pleasant and will to help. I rarely feel my concerns aren't being addressed in a timely manner and they typically follow up.
This is a great place to live. The office staff knows me by name which is awesome. Maintenance is always polite. They give really nice renewal gifts and do fun stuff for us. Highly recommended.
4.5/5 stars would be my more appropriate rating.
We had very good vibes throughout our 22 month stay at Saratoga apartments.
Plainfield is a great location for those who prefer the town like feel with a proximity to the more crowded cities.
Hummel Park is just few walks away which offers much needed respite and closer to nature experience away from the mundane.
Layout : Very spacious and thoughtfully designed, separated bedrooms was an icing on the cake.
Location : We were lucky to have natural light and privacy with a very good view and hardly any noise. Cardinals visited us regularly in our patio.
Maintenance Staff : The maintenance staff here are amazing people who always sport a smile on their face. The office staff are very reasonable and professional. Angie helped with the needful swiftly on multiple occasions.
Facilities : The apartment recreation area is available for a nominal fee to entertain guests and worked perfect for us for a baby shower function. The swimming pool is very well maintained.
Insulation : We stayed in the upper floor and feel the flooring could have been stronger as the slightest of unavoidable/otherwise_acceptable noises were being warned.
Appliances : The dishwasher was way too loud and weren't replaced/repaired despite multiple requests.
Roads : The roads are uneven and need fixing.
We're grateful for our stay here and would have continued to stay but have to move due to unavoidable circumstances.
P.S. Parking was never a huge problem for us.
Please DO NOT MOVE IN. The office staff are a nightmare to deal with. They lure you in with false hope that you'll be taken care of and that you're going to LOVE living here, but you won't. The staff is rude, condescending, and obnoxious. They gave me a "get out of jail free card" to be able to pay a month of rent late without late fees, they wrote my apartment number down wrong on the card and my move in date and then told me I couldn't use it because THEY MESSED IT UP. Parking is absolutely horrendous. There is almost always NO PARKING SPOTS available and the ones that are, are a hike away from your apartment. There is more than likely a TON of stuff wrong with the apartment they're going to place you in. Weve had to have maintenance out to the apartment A LOT and weve only been here a couple months!! Not to mention that the pool is small, dirty and nasty. The best part of living here is that when the maintenance people come out, they're nice and friendly.. so if the only thing you care about is nice maintenance guys then this is the place for you!! Otherwise, move in somewhere cheaper with a friendlier environment.
We are an older couple and are going to sell our house and move into an apartment
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