ONE MONTH FREE when you move in to select apartments by 12/31/18! Lease terms apply.
Finally a Brand New Community You Can Call Home! Come out and reserve your new home today. Come experience carefree luxury designed for you. You'll love our outstanding customer service and maintenance! Enjoy community events such as Margarita Night, or spend time gardening on your patio. We're pet-friendly! Residents enjoy the community farmer's market, nearby restaurants, nightlife hot-spots such as Derby Dinner Playhouse, and going to Beef O' Brady's to watch basketball! . Come tour our beautiful models today!
6-Month, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month
Horrible customer service. The apartment I was given had a LOT of work to do to make it where it should be when you move in. Nail holes in the wall, two different colors of paint, washing machine wasn't hooked up, MOLD in the sprayer of my kitchen sink. I even had a light fixture land on me while I was in the kitchen (rusted). I asked for a concession or to be let out of my lease without penalty and was given neither. I get that things happen, but basic customer service says you need to make right what you did wrong.
I might add, this has been going on for over a month now. I went to the office multiple times. Still not fixed.
I've been painfully patient and kind through this whole process but now I'm done. I'm writing reviews and telling everyone to go ANYWHERE ELSE!!!!
Pros of Orchard Hills - it's probably the nicest looking apartment complex in Jeffersonville (inside and out), maintenance is great and quick to help, the residents are amazing, the pool was great. I only paid $750 total for rent on the bottom floor, but I heard other people were paying $850+ for the same on higher floors.
Cons of Orchard Hills - you hear EVERYTHING your neighbors do, they put hardwood floors on upper floor apartments so be prepared to know your neighbor's daily schedule, the dog park was renovated without announcement and closed for weeks, the on-site laundry is a literal joke - you have to wash and dry numerous times and one dryer was "under maintenance" for the full year that I lived here, lastly upon moving out and cleaning my apartment diligently I was charged extra fees that weren't disclosed to me in person or in my lease. I left this apartment looking better than I received - thank GOD I got $15 back for it!
We are current residents here at orchard hills and cannot wait to leave. We have lived in two other apartment complexes in the past and this has by far been the worst one. Rent for our 2bed/2bath is $1200 a month with all the extra fees they add (we were told $975. The management is terrible, rude and unprofessional. Nothing gets done the way it should and they try to charge you for ridiculous things. They advertise that they have laminate floors however you have to pay $65 extra a month for that. The pictures are very deceiving. Do not move here, youll be sorry!
Even if you stay up to date with everything and then have trouble with a processing payment and keep in constant contact with them they will charge you insane amounts in late fees and then rack on a bunch of other nonsense. Their ledgers are not consistent because I was emailed a copy so I knew what I needed to pay but was then charged 100 more dollars for no reason at all. Too expensive for the quality of the places. I cant wait until my lease is up in a month.