The staff and management team are unhelpful. The parking situation is unclear, unfair, and problematic. There is constant partying going on in the building (nonstop on weekends), and a massive amount of non-residence coming and going as well. The trash chutes are almost always locked, as if one door is left open on a floor the entire system is locked on all other floors. This means trash piles up in the hallways, attracting bugs and making the whole place smell.
The management team changed during lease period, they changed prices, started charging extra for utilities and charged two periods every other month instead of monthly. Was promised that I would get roommates, did not receive any roommates the whole time period I was at the Lux. Was also told the utilities would be split 4 ways whether it was just me or 3 other people living there, utilities were around $160 A MONTH for JUST me, while I spent 40 hours at work and 30 hours in class, also I was never around to use $160 worth of utilities. Maintence "inspected" 4 times while living there, would go through all of my personal property. Maintence found a leak in another room and broke into my apartment about 10 other times with NO warning, and didn't even KNOCK. I was a single woman living there alone and they would come in early hours when I was still sleeping, all being grown men. They did some maintence on the other room, leaving dust and dry wall from where they cut into the wall (?) EVERYWHERE. Left for about two weeks, didn't bother telling me when it would be finished or when they would be back to work on it. I moved out a week prior to my move out date to be ahead of things and they inspected my room 3 days before moving out with no notice, it was obviously unclean due to the fact that I planned on coming back and cleaning it. When I did come back to clean they had CHANGED THE LOCK, a WEEK before my official move out date. They took HOURS to figure out the new lock and left me with 30 minutes to clean the apartment that I had arrived hours before to clean. They said that I had to turn in the keys by 6PM or I would be fined, when it CLEARLY STATES in the lease that the keys had to be turned in by midnight. Due to that I could only clean what I was able to in 30 minutes. They proceeded to charge me $400 for the cleaning they had to do and "damage" in which I had hung pictures on the wall? DO NOT move here, it is not what it seems, they are RIDICULOUS in every way.
I have been consistantly let down by the performance of the staff. The facility us always filthy, the trash shoot never works, and the system for running the parking garage is awful. There is no opportunity for visitors to park without being towed. AND now they decided that the process should be raised.
I lived at Lux for a year and overall living at Lux was a great experience. I loved all of the amenities and the proximity to IUPUI's campus, having most of the utilities included in the rent is also a plus. The electricity bills are through a third party that you pay for separately and for some reason the bills through this third party are very expensive, even when you unplug everything and are barely home which I did not understand but that is caused by the electricity company and not the apartment management, I am not sure if management has done anything to address this. There is garage parking which is really nice in the winter since you don't have to worry about scraping your windshield in the mornings. There are a lot of resident events that give you the opportunity to meet your neighbors and the free food is an added bonus. The grocery store is right across the street which is very convenient. The staff is friendly, but the residents can be loud. The residents also left trash and litter which the staff often had to clean up, however, I'm not sure if the staff has done anything to stop this from happening. The only downside is the price and the fact that it isn't pet friendly, otherwise, I would have continued to live here. I recommend Lux on Capitol for any student looking to live near campus if you can afford it.
They said I renewed my lease last year and I did not. They were unfair with their ways of distributing the information regarding lease renewal.
LUX On Capitol an upscale 196-unit, 672-bed community, located on the corner of Capitol and Michigan in downtown Indianapolis. Lux on Capitol offers individual leasing, therefore the rates you see are per bedroom. The complex, which includes two buildings ranging from five to eleven stories, offers studio, one, two, three and four bedroom, fully furnished apartments. It boast 3,100 square-feet of retail space and luxury amenities including a five-level parking garage, a resort-style pool with water volleyball and an outdoor courtyard with a basketball court and grilling stations. Residents have access to a 5,196 square-foot club house which will include a fitness center, free tanning, a computer cafe and gaming stations.