Welcome to Keeneland Crest Apartments. Created in a style rich in tradition and quality, your elegant new one or two bedroom apartment home is awaiting you and will be a true reflection of your lifestyle...first class. Combining superb construction with a wonderfully secluded yet convenient location, this is the premier community on Indianapolis' Southside.Keeneland Crest Apartments was built with you in mind. Our 1 and 2 bedroom apartment homes are some of the largest in the area, featuring walk-through kitchens, new cabinetry and appliances, pantries, separate dining rooms, king-size bedrooms and walk-in closets.All of our apartment homes include full-size stacking washers and dryers. Wood-burning fireplaces, breakfast bars and brand new kitchens and baths are also available. We also offer garage and carport parking as well as additional storage options.Wake up to views of our peaceful lakes, woods and park-like grounds directly from your private patio.
quiet area, property is kept clean and maintained.
I have only been at Keeneland Crest for two months but so far things have been good especially the office personnel are very good at their jobs. I would give an Excellent but I'm still having some problems with some items but have not yet reported them to Maintenance. Specifically, one bathroom sink has some rust spots and the door to the refrigerator is not quite right. I will give this information to the office soon.
Horrible customer service. The office seems to be inconvenienced every time you would try to contact them and never replied to emails. Put in a maintenance request three times for my ice maker not working and each time they came to fix it, it never was successful and it was never fixed during my one year lease. The same thing happened with my toilet that would never stop running. The only reason I added a second star was because they messed up my lease and put me in a 2 bedroom instead of the 1 bedroom I signed for and gave me a whopping $60 off a month for their mistake. The renters insurance they require is also awful. 10/10 wouldnt recommend.
Keeneland Crest Apartments is the absolute worst complex I have ever lived in which is saying something considering I have lived in some truly horrid apartments before. I would not recommend to anyone to live here. Even paying extra for the more premium apartments I have found myself regretting my decision to ever come and live here. Their maintenance crew is slow to respond and rarely fixes the issue (for instance our A/C line has repeatedly began leaking despite them claiming to have fixed it every time they come out). Their buildings are filthy and never cleaned in the interior hallways. The worst part is the management team. I have never met such a rude and disrespectful group of people. They like to put on a nice facade and greet you with smiles, but the moment anything goes wrong they will be the first ones to wash their hands of any blame.
For instance, water from an upstairs flooded toilet flowed into my apartment for hours. I returned home to find an apartment covered in water in every single room due to how prolonged the flooding was. The apartment smelled like feces, but it took them over two hours to have the water extracted. They were not even going to clean, its not standard policy, until I complained. Even then - the apartment still has not been cleaned three days later. This means we were expected to sleep in an apartment that smelled like feces. We were expected to use a toilet that was directly underneath a fan that continued to drip contaminated water for hours (it was still dripping when we left over three hours later). When I spoke to the manager about this he got visibly irritated and repeated that they were under no obligation to even clean, let alone make amends for the disgusting experience we went through or the $450 in damages purely to belongings that occurred. He looked me in the eyes and said he felt the apartment was safe to stay in overnight, even if feces contaminated water was dripping on our heads if we used the bathroom.
DO NOT MOVE HERE. I cannot say that enough. Before moving here I heard maintenance and office staff was a problem by a former resident but I shook it off. BIG MISTAKE. I fell in love with the upgraded apartment and the laminate flooring. What good is a nice looking apartment when there is horrendous office staff and maintenance. Not once but TWICE has toilet water flooded our apartment. The first time we shook it off because it was small and did not cause any damage: however, the second time resulted in the entire apartment (bathroom, hallway, entry, kitchen, living room, bedroom closet) to be flooded with TOILET WATER. What did office manager Jim say hed do for our $450+ material items that got soaked and needed to be thrown away you ask? NOTHING. Wont take money off rent, wont let us break our lease early (even by 2 weeks). Only sent someone over to shopvac the water over 2 hours after we found the mess and a cleaning crew the next day (but only after our complaining). Not to mention maintenance man Chris coming into my apartment and telling me that We dont have any reports over this leak that youve supposed reported numerous times WHEN I HAVE DOCUMENTED PROOF. Please dont spend your time or money on these overpriced apartments. 100% not worth it.