I have encountered nothing but great service from the point of the ladies, Stephanie and Leslie at the front desk, to Diann who was my leasing agent, who walked me step by step through my first time renting process, to Glen my maintenance guy, who provided a quick response concerning some issues I was having in my apartment, to lastly Miljan, the property manager, who took time to give me his listening ear about some of the things that I was waiting for follow ups about and executed a quick resolution. He took the time to explain what was going on along with the improvement changes, which personally I think will be for the better. Overall, everyone who works at the Park West Apartments who I have interacted with, have provided me with quick and great service.
I look forward to seeing more positive changes as well as the upgrades that the Park West has in store in order to making it more modernized.
The leasing officer that I always get connected to is always rude. The maintenance crew is below average. They set rules and regulations that no tenant follows. Laundry room had one working dryer. In desperate need up staff replacements.
Trash garbage. That describes my experience with this slum. Maintenance sucks, the buildings are poorly kept, the laundry rooms are just plain nasty, and the management doesn't care.
During these hot days I had been without a/c from Thursday 6/25 to Thursday 7/2 exactly one week. Because I have central air the solution wasnt just to give me a new air conditioner. Though it has been a long hot week I must say that daily communication with the office made the process a lot easier. At least I knew they were aware of my problem and were making every effort to correct it. I talked to I believe her name is Takeisha several times and in person on Saturday. She did what she could do. I talked to Lorrie in maintenance everyday from Monday until the a/c was fixed on Thursday. Several times a day and whenever I left a message my call was returned. What I mostly appreciate is they didnt just do a patch job to get me through the summer. They called out a contractor to come in and fix the problem. Feels good to have a cool apartment. Thank you
Though I have many concerns with Parkwest I have to give credit to management during the current pandemic. Fortunately I had been able to pay my rent over the last few months. However just recently in June I had some issues. I was thankful to receive a call from a very nice young lady named Taylor. She wasnt harassing or negative. Did not make me feel bad. Asked about my balance and then asked how it was best for me to pay it. The matter was handled quickly and I was glad she reached out to me. I even suggested that another tenant call her and gave them Taylors number. They too was pleased. Thank you Taylor for your professionalism and kindness.
Tranquil surroundings, spacious apartments, modern amenities, convenient location and unparalleled value. Our large one, two or three-bedroom apartments have walk-in closets, gas or electric stoves, ceiling fans, private patios or balconies, ample parking, intercom controlled building access - your comfort and peace of mind will always be at ease. Our gated community has two clubhouses, a sports bar, two billiard rooms, a heated indoor pool plus four outdoor pools, computer lounge, tennis courts, fitness center, picnic areas with grills, all set amongst natural woodlands complete with walking trails and water features. Located in Northwest Indiana just off the major expressways of I-80/94 and I-65, Park West Apartments is easily accessible by car or the South Shore train line to Downtown Chicago.
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