Make sure to read your lease! They tried to nickle and dime us on everything. They tried to charge us more for something that was clearly stated in our lease.
*UPDATE*: The story continues... Hallmark reached out regarding what time would work for a move out inspection on our last day of leasing which was a Friday. I responded multiple times over the weeks with zero response letting them know that later in the afternoon would be needed because we have to actively move out on the last day of leasing (our new home's lease couldn't begin until same day). I didn't hear anything until the actual day of move out - they called and said 1PM is all they have now and any time we are in the apartment after 1PM is $100/day. I went as far as agreeing to an extra $100 so we could have the evening, yet the leasing office said it will be $100/day through MONDAY because they aren't open on the weekends (they are actually open on Saturdays).. So they expect an extra $300 because they now can't accommodate a later move-out inspection due to ignoring my emails for weeks.
Rented from Hallmark for 2 years. Do not let the upgraded apartment for a reasonable price fool you into believing you'll have a good experience - their leasing office is something from a nightmare.
They claimed to have "never received" my rent payment multiple times and tried to charge late fees due to the loss.. When I'd push back knowing I'd dropped off payment, they'd suddenly find my checks.
They told my roommate she owed $250 for a pet deposit + a monthly fee. She dropped off the $250 & first monthly payment and brought the cat into our apartment. She received an email that the pet fee was actually going to be $750, so she owed another $500. When she refused due to how unreasonable (and against policy!) this was, they told her she needed to remove the cat from the home but the $250 was nonrefundable.
Against our better judgment, we made an appointment to look into a 2 bedroom lease with Hallmark. Had to take off work to view the property, had to drive to the leasing office to sign in then drive back to the property.. just to arrive at the property for our scheduled
We understand the importance of finding the perfect place to live. Hallmark prides itself in having a long-term positive relationship with many of its tenants having served the Bloomington community for over 56 years. With over 350 residential properties we can offer you what you need, whether it is luxury, convenience, affordability or unparalleled amenities. Our listings range from studios to 5 bedroom properties with varying amenities and options. Hallmark provides quality services in times of need with our 24-hour emergency maintenance service. Hallmark is well known throughout the Bloomington community for its long-standing, excellent reputation and its dedication to professional integrity. We are committed to elevating the standards of professionalism in the property management industry by bringing respect and ethical conduct to all business dealings and exhibiting outstanding customer service each and every day. Our goal is to live up to our promises, meet our clients' expectations and develop a lasting partnership with the communities we serve. Hallmark has been in business for over 56 years and has been owned and managed by Brenda Lewis, a real estate broker, for the last 31 years. Choosing to focus solely on property management instead of real estate sales, has afforded them the opportunity to devote all of their time and resources to property management. Hallmark is the leader in community property management providing professional services to over 20 associations. In addition, Hallmark manages over 360 residential and commercial properties.
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