Sherry Apartments

The office staff is very helpful. We visited multiple times to see different layouts. The biggest benefit here is definitely that - large units for a great price, and lower move-in fees. However, ultimately we could not move here because there was a distinct, strong smell of mold on one of the floors and it got me very sick. The building in general always had an older smell to it, but mold sticks out very clearly when it is present. We do wish that wasn't the case, as it was a great option for us up until that point.

I have lived at Sherry Apartments in Naperville for a number of years. I have a number of comments about the complex that should assist others so they know what they are getting.

First the positives:

The location and safety are excellent.
The apartments are large and well built.
The maintenance staff is very good.
There are no extra fees for water, sewer and trash.

Now the negatives:

The overall maintenance of the property is poor.

You can tell when you look at the property as you approach. There is no curb appeal. The lights on the sign dont work and the parking lot lights are not maintained. There are dead trees that have not been removed and when large branches fall to the ground they are not removed. The landscaping is deplorable.

There are potholes throughout the parking lot, at night you could trip in these and get injured.

There are abandoned vehicles in the parking lot. Some have been there for years.

Entrances to the three buildings are in need of paint and the lighting is poor. Handrails throughout the property are not stable or are broken.

The entrance foyers are unpleasant and not maintained. The mats are never replaced, just vacuumed. Some cover missing tiles which again are a hazard.

The elevators get stuck. Lights in halls, entrances and hallways are not replaced in a timely fashion.

The office staff never leaves the office. They should daily walk the buildings so they can see the tenants that leave things in the halls, clutter the balconies with junk and fail to clean up after their dogs.

If you can close your eyes and get into your apartment you will love Sherry Apartments. Unfortunately most of us can see.

Office staff are responsive, maintenance team is fast and able to resolve any and all issues I have requested assistance in resolving. A no-frills apartment, but it keeps the rent down and you can go to outside sources for ammentities such as workout facilities. The staff do try though. Some residents are slobs, but pose no real issues for myself. The staff address issues though.

In general the staff is always willing to help the residents. I just would recommend to improve the laundry system maybe by using a credit card system on the washers/drivers or by putting a coin exchanger machine. I think that the laundry system is getting old fashion and I strongly recommend to improve it so residents can be more happy while living there.