Absolutely the worst maintenance service Ive ever experienced. The first major issue happened a year ago when water was leaking from the hot water heater around 9pm nothing was done until the next day and no explanation of the cause. Then the most frustrating and upsetting issue was when the tank from the toilet malfunctioned around 10pm, called the maintenance line twice and submitted a work request online as emergency. Someone claiming to be the manager says she has no idea how long it will take the maintenance person to get here and fix it. I explain how upset and frustrated I am that I am unable to use the bathroom, she responds with use the Clubhouse! Completely unacceptable she then goes on to say it no one may come until 7am. So again Im suppose to go to the clubhouse in the middle of the morning to use the restroom??? Who tells someone that.
Excellent Place ! All the staff and owners here are second to none and they were out here day and night this winter removing snow this year. The apartments are luxury and you never hear anyone. If you have a problem with anything in your unit they will take care of it within hours of your request. The owner, Gary takes great pride in the complex and you will note this upon arrival. The only small item last year was that the pool was not heated last summer in 2018 and the chlorine feeder needs replacement. The management and owner always make it right and am confident that Gary and management will have the pool fully heated and ready to go for this summer 2019 season. Choose the Sanctuary and you will live in true luxury.
Just moved in this weekend! So far I am in love. The ladies in the office were very friendly and helpful. They were also super nice and patient with my two little ones. We have enjoyed the pool twice already. My kids love it, 2 and 5 yr old. For being Memorial Day weekend the area has been so quiet and tranquil. The only reason I didnt rate it a 5 was b/c we moved into a 3rd floor unit, no elevator, which was very tough. Also an elevator wouldve been nice for my wheelchair bound sister to visit us. And no park for the kids to play.
I really liked the Sanctuary, the floor plan of the unit I was interested in was wonderful, and all manner of amenities were available to me. Unfortunately they have no vacancies, so I had to move on.
The Sanctuary of Lake Villa Luxury Apartments is strategically located just minutes west of Gurnee, yet at the gateway to the beauty and recreational opportunities of the Chain O'Lakes area. Conveniently located in between Chicago and Milwaukee these Lake Villa Apartments offer top class amenities including a state of the art fitness center, outdoor heated pool and a 24 hour business center.
Our residents come for the luxury apartment homes and stay for the community-like atmosphere and service that make each one feel like at home. Whether your needs bring you here short-term or one year, we will do our best to accomodate you! You'll find a perfect balance of convenience, aesthetics and healthy lifestyle. It's not just a home.... It's a lifestyle! Come visit Lake County's finest luxury apartment homes and see for yourself!!
Lease terms are variable. Please inquire with property staff.<BR>Dog Policy: $600.00 non-refundable pet fee. Restrictions: Dog Breed Restrictions: No Rottweilers, Dobermans, Pit Bulls, American Staffordshire Terriers, Sheppards or puppies of these or other breeds mixed with these breeds.<BR>Cat Policy: $300.00 non-refundable pet fee.
Open until 5:00pm
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