Willow Run of Crest Hill

Took them 6 months to care about a cockroach problem. First two times we complained they told us, without visiting, to clean our apartment. Twice we threw out everything in our pantry and bleached out silverware and nothing happened. We were one of the last on our floor to stay - management was largely hands off and even this there was mold on all of the window sills the price point and location was good - but we finally left when they started renting out the empty apartments without telling them about the roaches. (The newly wed couple that moved in across the hall were sure in for a rough surprise.) Everything is buckled and times - and that's clear from the opening contact you sign - but they will try to charge you for things that aren't on the list. When out dishwasher broke we were willing to pay for the repair -as started in the contract- but they tried to charge us for the replacement - not on the contract- even though it was over 15 years old. It's hard to find anything in this price point, do I understand why people move here, but if you can afford something more then go there.

Rude if you are not answering the way they want. Our credit isn't that great but that's due to medical bills. We have paid our rent and been in one place for 9 years and always pay our car and credit card. She treated me like I lived on the street.

No one ever is there and no one ever answers the phone and the one day I talk to maintenance guy he couldnt even help. The phone number that is on the bored doesnt even work. I dont think anyone is really working but clocking hours like they are there. I hope whatever company that owns these do a follow up on their buildings because its terrible and I have been trying to reach someone for a couple months. The last week I stopped by and someone had been calling the number for months as well and no response. Maintenance told me that manager who works there leaves at 4:30 instead of 6pm as stayed on the sign. I even went over there one day and spoke with a resident who says the manager never answers her phone and dont know how she will get her package. I hope someone sees this and fixes the issues. You cant even get information on this location and yet they say they have apartments to rent. Just said they need a new number and a new manager.

I called they dont take Vouchers.

Been trying to call the leasing office since last week to inquire about a unit. Seems like no one will even answer the phone. Don't understand how you can conduct business this way.