TGM Springbrook

Ive tried to reach Shelly to talk to her about obtaining info for my therapist and she, or Vilia fail to return my call. I realize the staff is busy, but thats always the excuse. I had a heart attack. A therapist and a nurse comes several times a week. I am not able to buzz them in, so I have to walk to the entrance to let them in. I am not supposed to do a lot of moving, but since the buzzer doesnt work, oh Someone came to my door this past Monday and told my husband that my vanity was going to be replace and the door fixed. So far, nothing has been done. The temp tried to reach them on Monday, but he said they work locked in their offices. Now they will not answer my call. I was told that Roberto would be in touch with me and that hasnt happened. Im trying to stay calm since I recently had a heart attack. No good. There is so much I could say. I wouldnt recommend TGM Springbrook to anyone ever!

I would NOT recommend living here. For some reason, management thought it a great idea to to put wood floors in the apartment above me. I'm on the first floor with carpet. The people above me just moved in 2 weeks ago at 9:15 pm on a Wednesday night. Guess who didn't sleep that night? I paid them a visit after 10:30 asking how much longer they'd be. He said 5 or 10 minutes. About 20 minutes later they were mostly quiet. However the next night, they moved boxes from 11 pm to 8 am! Now they make all kinds of noises - small child running around, dining room chairs scooting in and out by the table, etc. after 10 pm sometimes at 11:30 pm. Who let's their small children stay up until 11 pm or midnight?? I went back up there tonight. They looked surprised when I asked them to be quiet! My lease isn't up for 7 months! I've talked to management and they don't want to get involved. They tell me to call the police. I'm talking to my attorney now.

Don't accept section 8 voucher at location refer potential clients to Naperville

We lived here for two years. The absolute worst renting experience. We should NOT have renewed our lease for the second year after several issues the first but the location was a quick commute for work. -Neighbors would carelessly bump (according to maintenance) their drain in the laundry room causing their side to leak and then flood into our unit. SEVERAL TIMES. I had to call the front office/maintenance number and the emergency number MULTIPLE times before someone would answer me and they would simply blow me off and it would require calling them back everyday for the next 3 days before someone finally gave me some answers. Their quick fix was to place this giant air dryer/shopvac in our unit to dry everything and they would drop it off, cut back the carpet and then come back 3-4 days later (after multiple calls by me) to pick up the vac. Then claim a different guy or company had to come address the cleaning of the carpet because they were not planning on cleaning the carpet that was just saturated with water. I had to fight with them to do so. Again, MORE THAN ONCE and they refused to replace the carpet (there is no padding underneath FYI) so it constantly smelt like damp/old carpet. Dishwasher never worked & no response when neighbors allowed their dog to pee/poop on the patio which meant it seeped down onto our patio. Then, we came home with our newborn. It was a nightmare. There was a leak in the ceiling of our bathroom so they came to look at it which meant the guy poked the hole, let that water out then LEFT the bathroom covered in paint chips everywhere and a hole cut out in the ceiling. I couldnt use the bathroom without the ceiling leaking water onto me. I am 4 days postpartum at this point. Absolutely insane to think they thought it was acceptable to take TWO WEEKS to get this issue resolved. They didnt view it as an emergency because the toilet still works so I had to keep calling and getting ignored/hung up on or PROMISED to be called

Great location , Amenities. Well maigained

I generally kind of the person who always tried to adjust with available features. But TGM Springbrook always would test my tolerance level. This is cumulative rating based on experience what I had with this apartment for last one year. The recent incident was totally disappointing, my unit's dishwasher went off. They don't have any stock in premise to fix it. They need to order it. There is not even tentative date when this could arrive. When I called leasing office, they were not even ready to understand the problem and give proper explanation. Instead they wanted to disconnect the call. I'm trying to explain them that I have a new born in home and dishwasher needs to be fixed. They are not feeling responsible. Moreover I have another water leakage issue for last 6 months. Whenever I raise the request, they would close it mentioning that they don't have replacement part available and needs to be new order. This is ongoing issue. I don't have any clue on when these issues would be sorted out.