I love living here been here for over 4 years;in the past I have problems with loud noise(music,games etc) and sound would vibrate thru the walls and loud base sound. That has resolved and now I have a more peaceful quiet home. This is very important since I work different shifts. I do thank management for taking this problem seriously
The office staff and the maintenance crew go over and beyond the call of duty.
This community started off as a nice place to live due to it's location, however, they have a list of issues. They never close the exit gate, and they advertise it's a gated community. The roaches are an insane problem. The grounds are covered in dog droppings, and the office staff is not very pleasent to deal with.
The management here is poor. From our experience, they pressure washed the side of the complex and punctured a hole in the foundation which soaked one of the inside closets. Inside that closet was all of my military awards from over the years and my high school year books. I didn't notice the damage until after a week later. Once found the closet was filled with thousands of termites. We filed a claim with the property manager, and after months they would only pay half. They stated the damage was half of our fault. On top of that when I got orders to relocate for the military, and upon moving out, they took our entire deposit, plus an additional $60 over a torn window blind and a dirty microwave. With the past arguments and experiences with them I paid it to keep from further conflict. They threatened to send the $60 to collections on the first notification that it was even due. I was never late on a single payment from this complex. They really need hire a new property manager, her attitude is very poor.
Wonderful community! Angel is fantastic to work with and is very personable. She knows what customer service means and truly makes you feel at home. Others on the front office staff should take training from her!! Amenities are wonderful....only downfall is the outbound gate!
If you enjoy the finer things in life, then Houston Lake Apartment Community should be your home. Upscale, luxury apartments with all of the amenities you need in one location. Whether you enjoy relaxing in your own private sunroom or by the pool, we have it all. Don't forget to mention you saw our ad on Apartment Guide!
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