Convenient and easy to reach work.
They do not fix the things when is broken
From what I saw in photos have seen I'm impressed with the apartment
DISGUSTED. I have lived here a little over a month and what I was sold was a DIRTY NOT MOVE IN ready apartment. On the day of my walk through (MOVE IN DAY), the leasing agent Amber advised that she had done a walk through previously to make sure everything was set. My initial reaction during this walk through was this girl is out of her mind. When you walked in the APT the linoleum was peeling back and there was basically an open slit when the door was closed. There were stains on the bathroom and kitchen counters. The air vents were peeling off and had filth. I asked her what options did I have to get out of this freshly signed lease and her response was to pay the whole year. I was baffled to say the least. Then she said she would see what other options there were to possibly see if there were other units available. Maintenance has had to come fix the AC/HEATER 4 times in the short time I've been here. The main bath does not drain well and I have attempted to use Drano twice and still does not drain. The cabinets have staples sticking out and were all tremendously sticky. A month later and Amber still has not contacted me what so ever. That level of unprofessionalism is outright wrong. As I start getting situated I have come across more surprises of FILTH. See the pictures attached. I am HIGHLY disgusted and very much upset. I would not recommend this apartment complex.
We've been living here since 08/2019. On 9/20/2019 our community laundry area's dryers complete stopped working. Before this point they could barely be called functional, it literally took $20 to ALMOST dry clothes. That is not an exaggeration. We were curious and actually ran the dryer enough times to waste $20.
We had managed to air dry the damp post-dryer clothing up until the day the dryers were disabled (9/20/2019). I put in a service request for it. My request was canceled. I went to the office and raised concerns. On 10/27/2019 I put in another request. This was also canceled. On 11/3/2019 I realized the vents were not attached at all to the dryer. This was a huge liability for a fire because they are gas operated and the room was actually starting to smell like gas. I put in another request and also emailed Wilkinson Asset Management, LLC customer service. Loni Hale was kind enough to inform me that they had ordered the part and that she would 'bother them every 48 hours until they get a ship date'. I was not contacted by Loni again about the vents. However I was informed the gas had been turned off.
On 12/31/2019 I submitted my 5th request to have the dryers fixed. It again was canceled. Today, 1/3/2020 at 6:35pm I tried again, submitting a request to have the vents attached. At 6:44pm I received an email from the manager email address stating a technician had completed my request. IMMEDIATELY I went out to take these photos. A technician never came. The old, hole filled vents are still laying on the ground. There are no new vents in the room at all. No sign if the natural gas is on or off. No note indicating a visit from maintenance.
I email the manager email address back with these photos, and a forwarded email from Loni Hale stating that there was indeed a work order put in for the vents. Tomorrow morning I'm going into the office to hopefully finally get this problem looked into.
If you don't own your own washer and dryer, don't live here.
Discover exceptional apartment living at Forest Ridge on Terrell Mill in Marietta, Georgia! We are located minutes away from all major Atlanta highways providing easy access to shopping and dining, local parks, and entertainment. Our great location puts you near Truist Park, the new home of the Atlanta Braves! You'll also love being in a wooded community with a peaceful, Adirondack feel. Let Forest Ridge on Terrell Mill show you the excitement in Marietta! Visit today and see what makes Forest Ridge on Terrell Mill Apartments the preferred choice in Marietta!
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