Rivoli Run

Excellent maintenance, friendly staff, cleanliness, safety

My husband and I have been living here for about a year and a half, and we have loved it. It is safe, clean, affordable, and quiet, and the location is very convenient. The office and maintenance staff are very friendly and always helpful, and all of our neighbors are great as well. It is a great community that I would recommend to anyone.

I have been dealing with maintenance issues for almost a year and a half now. When I was experiencing problems with the garbage disposal, I was told by maintenance that they couldnt afford to fix the issue because getting apartments ready for the new tenants is more important, yet I pay on time $870! Tried to move to another apartment here, but was given the run around on availability to where I didnt have time to find another apartment that was elsewhere. Renewed my lease which is probably their tactic and now I do not get any maintenance service. The water in the kitchen does not come out when it is turned on, disposal still acts up, light fixture in the pantry still doesnt work due to my upstairs neighbors, the toilet in the main bathroom hasnt worked close to a month and still I pay $870! I pay for a two bedroom where everything should work but Im not a priority unless Im a new tenant who is paying less. Leaving a message doesnt work because when I call the office they act as if they never received the call which is why Ive started recording the problems, writing them down, and next step would be to inform the property management over this apartment complex. The people in the office is nice, but Im sure that is to appease me. Ive been told that theyve been short maintenance people but now they have a team in which they are dividing and conquering... that was 9 July 2018! Every time I pull in I see the maintenance carts sitting in front of the office. And dont get me started on the trash and the neighbors!

I had a bad experience with management at this apartment complex. I lived there for about 10 months. The first few months were okay until the people above me moved in. They woke me up every night. The security officer knocked on their door multiple times and asked them to be quiet, but this did not resolve the problem. I spoke to management and they said they would talk to them. They never followed up with me and the loud noises all throughout the night continued, so I reached out to management again. They said, we talked to them and they said theyre not being loud. So they took their word for it over mine. I even had sound clips recorded of my apartment shaking from all the banging and the noise. Management just ignored those sound clips. I was happy when my lease was up. The security officer said the noise complaint was managements problem and management said the noise complaint was the security officers problem. Nothing was ever resolved. I had to move into a hotel for 2 weeks at the end of my semester to take final exams because they were so loud I couldnt sleep. They would not reimburse me for the hotel or discount my rent that month. I would not recommend them.

Any time I've needed assistance/maintenance, the staff has been very accomodating, helpful and timely. I've never had any problems with noise or other residents. It's literally 10 minutes or less from any place I need to go for shopping, dining, downtown, and has easy access to the intersate.