Ed is one of the most awesome maintenance men I have ever met. Hes dependable, community friendly, and treats your needs and concerns as if they were his own!!!!
I love how the staff care about their residents and go above and beyond for them. Maintenance is extremely great! Mr. LJ and Mr. Eddie respond and finish request in a timely manner and alway always speak and carry positive attitudes, they are always going around the community keeping up with grounds and making sure residents remain satisfied while living at Monterey Village needless to say I love it here!
I've been really happy with the people working the property so far, especially compared to my previous apartments. It's so nice to call and either get a real person on the line right away or be called back within 5 minutes, and the manager sending Lester and Eddie to fix my toilet at 10pm the night before Thanksgiving really saved the day!
This is the worst apartment to life in. The leasing office agents are rude and inconsiderate. The apartment is infested with roaches, everything is breaking apart in the apt. This apartment does not meet the criteria advertised. I signed my lease in August and have had to call the maintenance guys almost every other day for issues I am having with the appliances, roaches, and walls of the apartment. Please do your research well before signing, I plan to break my lease soon. This is the worst decision I have made so far this year, I do not recommend living here at all.
SAVE YOUR TIME AND MONEY AND LOOK ELSEWHERE! I would not recommend this apartment complex! The staff is extremely rude, especially the female that works in the office on weekends (Cora, Corey.. or something of that nature). Management is very inconsistent with their policies and line of communication. We moved into an apartment that was infested w/ roaches, had a broken clothing washer, broken a/c, water damage on the wall from a leak, a broken kitchen cabinet, a broken garbage disposal, etc. I felt as if we were putting in maintenance orders everyday. They also added a few charges to my account w/o notice. There was a rental insurance fee that they charged me monthly despite the fact I provided proof of a personal rental insurance policy. When I went to speak to them about another fee (for a pet my friend brought w/ her), I was told a pet fee is added whether the pet resides in the residence or just visits. They said It was my problem that I didnt recieve the notice placed on my door or the call they attempted to make.. You would think something that important would warrant for an email, letter IN YOUR MAILBOX NOT ON THE DOOR, or even a voicemail. When I spoke to the manager originally, I was informed an extension would be placed for the $300 pet fee that went unannounced. The next time I spoke to her, she said she didnt provide extensions and that I had to pay everything at once or there was nothing else they could do to help me.
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