I've been really happy with the people working the property so far, especially compared to my previous apartments. It's so nice to call and either get a real person on the line right away or be called back within 5 minutes, and the manager sending Lester and Eddie to fix my toilet at 10pm the night before Thanksgiving really saved the day!
This is the worst apartment to life in. The leasing office agents are rude and inconsiderate. The apartment is infested with roaches, everything is breaking apart in the apt. This apartment does not meet the criteria advertised. I signed my lease in August and have had to call the maintenance guys almost every other day for issues I am having with the appliances, roaches, and walls of the apartment. Please do your research well before signing, I plan to break my lease soon. This is the worst decision I have made so far this year, I do not recommend living here at all.
SAVE YOUR TIME AND MONEY AND LOOK ELSEWHERE! I would not recommend this apartment complex! The staff is extremely rude, especially the female that works in the office on weekends (Cora, Corey.. or something of that nature). Management is very inconsistent with their policies and line of communication. We moved into an apartment that was infested w/ roaches, had a broken clothing washer, broken a/c, water damage on the wall from a leak, a broken kitchen cabinet, a broken garbage disposal, etc. I felt as if we were putting in maintenance orders everyday. They also added a few charges to my account w/o notice. There was a rental insurance fee that they charged me monthly despite the fact I provided proof of a personal rental insurance policy. When I went to speak to them about another fee (for a pet my friend brought w/ her), I was told a pet fee is added whether the pet resides in the residence or just visits. They said It was my problem that I didnt recieve the notice placed on my door or the call they attempted to make.. You would think something that important would warrant for an email, letter IN YOUR MAILBOX NOT ON THE DOOR, or even a voicemail. When I spoke to the manager originally, I was informed an extension would be placed for the $300 pet fee that went unannounced. The next time I spoke to her, she said she didnt provide extensions and that I had to pay everything at once or there was nothing else they could do to help me.
I couldnt have found a better place to relocate to. Stephanie was awesome in making my transition smooth and easy.
Everyone is very helpful and maintenance takes care of your issues sometimes the same day or the next day for sure.
I'm only giving this a 1 because I can't give it a zero. This apartment complex is so unprofessional that it is ridiculous. Submitted an application on May 24th; was told that it would take up to 72 hours to process it. After 6 business days, and continuously calling and emailing the manager Stephanie and getting no response, I decided to go up to the apartment complex and find out what exactly was going on. I get up there and my application had not been submitted at all and to make matters worse, the apartment that my administration fee was supposed to hold had been sold. On another note, I was told I was approved for an apartment but when I came back to talk to Stephanie, she denied her ever saying that I was approved. The only professional employee was Takeya. Everyone else needs to learn how to conduct business and not play with people's time and money.
Monterey Village is a beautiful addition to Jonesboro's neighborhood of apartment homes. We offer outstanding customer service and beautifully designed one, two and three bedroom apartment homes conveniently located off I-75 at exit 235. With a location where you work and play, you'll have everything you need right outside your door. You'll also have everything you need inside your door to make your home the oasis of tranquility and comfort it should be. We have a professional management team that will provide you with excellent customer service. We are sure you will want to call Monterey Village home.