Overall, a nice place to live. I renewed my lease there a couple of times before choosing to move to a new location because of rent going up steadily. I did not have any real bug problems. I can say that the maintenance was not always 100% but that they were efficient and reliable.
A few criticisms/complaints:
The fact that I and others had to pay for a parking sticker was ridiculous. Any non-residents parking there is a location/management issue and not something that residents should have to pay for in addition to rent and other fees. If management kept up with car tag numbers, there wouldn't be a problem.
There seemed to be an excessive amount of maintenance check-ups for sprinklers and other fire-code things that could probably have been better coordinated, as I prefer to be in my apartment when someone is coming and the span of time given was quite vague.
My one big complaint is that the wall paint used seems to be cheap because it was chalky (I never wanted to touch it), yellowed, and really deteriorated over the couple of years I was there (despite me keeping AC going for humidity control). This included cracks forming on many of the wall corners. On top of that, upon move-out I was charged a miscellaneous fee that "conveniently" used up the remainder of my small security deposit following the deduction of my final utility bill that was charged to my deposit.
I got not one single response from the 5 properties
I am very hesitant to leave negative reviews, but this staff's disorganization and disregard for its residents cannot go unnoticed.
I am a resident at Clairmont Reserve and paid for a parking pass sticker and the staff still towed my motorcycle. I had emailed the staff previously informing them that it was my vehicle, that I had purchased a parking pass, but did not want a sticker on the vehicle. The staff responded stating they would let it remain parked and would "take no further action" in towing it but then towed it anyway while I was out of town. When I asked them about it they claimed that they tried contacting someone named Jasmine about it, but didn't contact me because they couldn't remember my name. Do not live in an apartment complex where the staff is incapable of searching through their old emails. In addition, when trying to sort through this issue with the staff, they were extremely rude, condescending and unresponsive.
In addition to this incident, the maintenance system has also proven to be extremely disorganized. When you file a maintenance request, you can select an option stating that the maintenance team should call you before entering your home. I selected this option every time before filing a request. However, on multiple occasions, I stepped out of the shower to find them in my apartment. They stated that their failure to follow my instructions was an "oversight."
Also, speaking of maintenance requests, you will have to file a lot of them because nothing works. You have to run the dryer 3-4 times to fully dry a load of laundry which drives up your electricity bill by a lot. No matter how clean you keep the apartment you will have a roach problem which the staff will not consider a legitimate issue.
I initially moved to this apartment because of its proximity to Emory. However, there are many closer and cheaper apartments near Emory with a friendlier and more responsible staff. If you are considering living here, please feel free to
Very convenient location. The staff are very friendly and helpful, so are the maintenance people. The rent may be a higher end of a student's budget, but given its service and location, its totally worth it. It's a quiet and safe community.The only thing is there's no elevator to the apartment, so have to walk up the stairs each time. If you're going to live on top floor like I am now, let's just say you'll get the daily exercise.
Bug problem. Also, they brag about renovations that were completed 5 years ago, but the quality is seriously lacking. Our kitchen floor wasn't level, and when the laminate flooring ripped due to pressure from walking on the spot, they took it out of our security deposit and refused to refund us the money despite the defect being noted on the initial walk-through. In addition, maintenance had to open a wall in our apartment to fix leaky pipes, and their repair of the wall was rather disappointing.
Clairmont Reserve has the perfect apartment home for you. Ask about our Newly Renovated Apartments! Amenities include Resort Style Pool, Fitness Center, Business Center & Clubhouse and Courtyard area. Full size Washers & Dryers. Located close to Emory (Access to Cliff Shuttle), Downtown Decatur and Buckhead. We also offer Furnished, By-the-Bed Individual Leases for Students and Corporate Furnished Apartments.