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The Terraces at Summerville

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817 Hickman Road, Augusta, GA 30904

Ratings & Reviews

Review
The Terraces at Summerville

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Overall Ratings
(19 Ratings)

19 Reviews for The Terraces at Summerville

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Walls are paper thin. Can hear the neighbors washing machines constantly running. Can hear neighbors and their pets walking, talking. The washer/dryer is one machine. it can only wash very small loads. It backs up into the kitchen sink. Constant plumbing problems. Low water flow, tubs and sinks back up. Leaks and floods from other apartments. The toilets appear to be made for children. They are only 13 inches tall. Constantly adding monthly fees. $8 trash, $30+ water and sewer , monthly pet rent and $5 Pest control. Management makes promises that they never keep and maintenance is a joke.

01-01-2020

Was this helpful?
We appreciate your review, but are unable to find you as a past or current resident at our community. We happily address any issues our residents experience and have not received any water related work orders regarding in-home washing machine malfunctions. While our community utilizes low-flow toilets in an effort to reduce our environmental impact and water bills, the toilets are a standard size. We value the importance of clear communication and gladly explain any fees associated with renting our apartment homes. However, we do not charge pet rent or water and sewer as a part of our billing. Water and sewer are based on consumption and billed directly to residents. We would like to make sure you are listed on the lease of the apartment home in which you're residing so we may better serve you. Please call or drop by the office at your earliest convenience.

01-08-2020

Water pours out of ceiling and floods hall. Roaches everywhere. Toilets are very low.

11-05-2019

Was this helpful?
We're sorry to learn you haven't enjoyed your experience at our community. We take the needs of our residents seriously and are glad to respond to any issues as soon as we are made aware. The only recent ceiling leak in our records was not reported until move-out. Once we were notified, we immediately investigated the source of the leak and repaired it. We apologize if you've had an issue with insects. Anytime pests are reported, we swiftly respond with immediate treatment and weekly follows up to ensure our community remains pest-free and enjoyable. As part of our recent renovations, we upgraded toilets to low-flow models which provide exceptional function while cutting down on water usage. We believe these toilets provide great benefits to our community through lower water bills and reduced environmental impact. We want to ensure you are enjoying the high-quality lifestyle you deserve and invite you to call or drop by the office at your earliest convenience so we may work to improve your experience.

11-14-2019

If I could give zero stars I would! This place is so roach infested and the new manager doesnt seem to care, on top of that she isnt friendly. Please believe the bad reviews!!!

08-07-2019

Was this helpful?
We're sorry you're unhappy with the lifestyle offered at our apartments. Our new pest control provider has eliminated any previous issues with insects. Our residents have expressed their satisfaction with the current treatments and pest-free nature of their homes. The friendly professionalism of our current staff has been mentioned by residents, and we apologize if your experience differed. If you would like to discuss these matters further, please feel free to call or drop by the office.

08-15-2019

I am currently living here at the Terraces my experience has been excellent the staff are very resident focus they have exceeded my expectations! Any concerns I've had are addressed to my satisfaction. I can definitely recommend anyone looking for a clean secure dwelling with a lot of added conveniences to give Ms. Latanya a call!

07-16-2019

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Thank you for this wonderful five-star review of Terraces at Summerville! We're thrilled you're enjoying life at our apartments and have received the outstanding service you deserve! The highest praise we can receive is a resident recommendation, and we truly appreciate yours! Please don't hesitate to let the team know if there is any way we may be of assistance. We are always glad to be of service!

07-22-2019

If I could give it zero stars I would. Had cockroaches all through out my stay. Terrible manager. Do not move here!

07-11-2019

Was this helpful?
Our goal is for every resident to experience a five-star lifestyle, and we're sorry to learn you were unhappy at our community. We understand pests do not make for an enjoyable living environment, which is why we've greatly improved the pest control we offer. We think you'd be happy with the great strides we've made to ensure our residents are enjoying the peace-of-mind an insect-free home provides. When it comes to meeting the needs of our residents, we pride ourselves on providing swift, professional service, and we're sorry if your experience differed. We would be glad to speak with you about these concerns and learn how to improve your opinion. Please feel free to call or drop by the office if you would like to discuss these matters further.

07-23-2019

Amenities

Apartment Features

Air Conditioning
Balcony
Cable Ready
Ceiling Fan(s)
Dishwasher
Hardwood Flooring
Microwave
New/Renovated Interior
Stainless Steel Appliances
View
Washer & Dryer Connections
Washer & Dryer In Unit
Garbage Disposal
Patio
Refrigerator

Special Features

Furnished Available
Short Term Available
Corporate Billing Available

Community Features

Accepts Credit Card Payments
Accepts Electronic Payments
Emergency Maintenance
Individual Leases
Laundry Facility
Public Transportation
Swimming Pool
On Site Maintenance
On Site Management

Additional Features

Wood-Grain Flooring Throughout
Grilling Stations
Stainless Steel Appliance Package
Granite Countertops
Built-In Microwave
European Washer/Dryer Units
Online Resident Portal
Ceiling Fans & Pendant Lighting Throughout
Pet-Friendly Apartments
Designer Paint Colors
Brushed Nickel Fixtures
Patio/Balcony
Cable Ready
Professional Eco-Friendly Pest Control
Air Conditioner
Trash Service

Property Details

The Terraces at Summerville

The Terraces at Summerville apartments in Augusta, GA are where comfort and convenience meet. Just minutes from the best shopping, dining, and entertainment you'll find in Augusta, The Terraces at Summerville combine an ideal location with thoughtful amenities*. Our newly upgraded apartments are detailed with dramatic features such as granite countertops, European washers and dryers in every home, and a stainless steel appliance package. With one and two bedroom apartment homes available, you're sure to find the right floor plan for your lifestyle. Plus, you can't beat our sparkling pool, grilling station, or the easy access to downtown Augusta via I-520 and the I-20 loop. We invite you to view our photo gallery, and see our lushly-landscaped community for yourself. To truly experience the life that awaits you at The Terraces at Summerville,contact us to schedule your personal tour, or drop by our office. *Certain amenities are currently undergoing renovations. Please contact us for more information.

Schools

Lake Forest Hills Elementary School

3140 Lake Forest Dr
Grades PK-5 | Public
Apartments Near Lake Forest Hills Elementary School
5/10
Great Schools®

Academy Of Richmond County High School

910 Russell St
Grades 9-12 | Public
Apartments Near Academy Of Richmond County High School
3/10
Great Schools®

Langford Middle School

3019 Walton Way
Grades 6-8 | Public
Apartments Near Langford Middle School
2/10
Great Schools®

Episcopal Day School

2248 Walton Way
Grades PK-8 | Private
Apartments Near Episcopal Day School
No Rating
Great Schools®

St Mary On The Hill School

1220 Monte Sano Ave
Grades K-8 | Private
Apartments Near St Mary On The Hill School
No Rating
Great Schools®
*All content about schools and school districts is provided by GreatSchools, a third party. Apartment Guide does not create, develop, contribute to, or endorse this content.

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Augusta Apartment Features

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