If it was possible to give zero stars I would. My experience with The Brooke has been frustrating to say the least. I applied for an apartment online in July 2018 after touring the complex. I was instantly approved with no issues. Later, I was contacted by The Brooke because the apartment I had applied for was not available. I was told the apartment was scheduled to be renovated and would not be ready for the date I needed to move-in by. They said they would refund my application fee. They informed me the process would take approx. 3 weeks and I should receive it by the end of August 2018. Today is December 27, 2018 and I still have NOT received my refund. Ive called every two weeks since September to check on the status of my refund and my diligence has not seemed to helped I. The least. Last time I called, they told me the system has my claim listed as PAID, which is impossible because Im supposed to pick it up from their leasing office in person. I rarely receive a call back when I call and I feel like Im always given a different answer when I call to ask about my refund. I WOULD NOT RECOMMEND THIS PLACE.
Ive been here 5 months and I love it. Great quiet community. The grounds are well cared for and the staff is very attentive.
Best move. No hassle. Leasing team takes care of everything.
If I could give more stars to this place I would. I have been living at the Brooke for two years now and I have only good things to talk about this place. The community is very well maintained, maintenance orders are completed within a day or two if not hours! Everyone that works here (maintenance guys or girls at the office) is awesome. They are all very professional and nice. I never had a problem with this place. Valet trash can be improved but other than that this apartment complex is really really good.
I visited the Brooke March 3rd after viewing another apartment on the same street. I was not pleased with the quality of the other apartment complex for the asking price. When I went to the Brooke I met Julie in the leasing office. I explained to her that I did not have an appointment and was just in the area looking for a two-bedroom apartment. Julie was extremely welcoming and nice. Julie gave me a very detailed tour and showed me a two-bedroom unit. As soon as I saw the kitchen I literally feel in love with the apartment. I moved in March 30 and I absolutely love it. The leasing office is great with responding to any concerns in a very timely manner. The only negative thing since my move is that the complex has a lot of tenants who have furry friends. The problem is that some of the tenants dont clean up after their pets. Management does have several pet designated garbage cans that also have small bags for pet waste, but unfortunately, a lot of people continue to allow their pets to go in other areas and not clean-up after them. Management is very helpful with this issue. Grounds keep have come to clean-up anytime I notified the leasing office. The staff at the Brook, especially Julie, truly work hard to ensure tenants enjoy their stay. Overall, I would recommend the Brooke to anyone who is interested in moving to a great apartment that offers convenience and a lot of amenities.
Fifteen minutes from Downtown, The Brooke offers premier apartment living in a peaceful suburb. With studio, one, two, and three bedroom floor plans, find an apartment fit for you. After choosing an apartment, we invite you to indulge in everything the community offers. Life at The Brooke is meant to be simple and relaxing. What you choose to do here is up to you. Beyond the walls of your apartment, enjoy swimming in one of three resort-style pools, lounging in a cabana, putting in work at the gym or going for a stroll along the brook. For those looking to venture, we highly encourage visiting the nearby shopping center for a cup of coffee or a quick bite to eat.
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