I joined Citra on 05/26/2020 and from that day my nightmare began.
Unfortunately I accepted an offer from the Lease Office on the first floor where the upstairs neighbor has children who run inside the house. They also drag furniture and sometimes hit hard by swinging the kitchen lamp and other objects.
I already registered 4 complaints at the office website and talked to them in person 3 times but so far it is difficult. I even requested a transfer to another apartment that was not accepted.
Office and maintenance staff are great. But unfortunately for the reason given I do not recommend this neighborhood.
It seems a social project in each apartment live at least 5 people and has no space for all cars. Very dirty pool as well as the whole recreation area
Love this place! the best place I have lived
I don't want this to be too long, but I'll begin by saying that I never leave a review for anything. Normally if something is bad I just deal with it or if something is good I forget to go back and leave positive feedback. I actually have been meaning to write a review for this place for a long time but just got busy or kept forgetting. Also ignore any 5-star reviews that have been posted within the last month, because this place is doing a raffle where they gave a resident $100 off their December's rent for a 5-star review. Which they did no doubt because they were getting killed on here, yelp, and other sites where you can leave reviews. So some of the few problems with this place are maintenance takes forever to do anything. They also lost my apartment key and never told me, I only found out after putting in a work order and noticing it was never done. When I went to inquire as to why not, they informed that they did not have a key for my unit, although I've lived here for 3 years. No apology, no attempt to look for it, nothing. I had to give them MY key so they could make a copy and do the work. They took over a month to fix our a/c during the month of July, they gave us one small window unit for a two bedroom apartment during that month. They recently fixed the breezeway lights in my building, which made me realize that they have NEVER fixed all of the lights in my building in over 3 years. There is always trash everywhere, they very rarely clean the stairs and breezeways. I can go on and on, but like I said I don't want to make this too long. I wish I could give this place 0 stars and will be moving the day my lease is up. Hopefully, this helps in your search for an apartment, avoid this place at all costs. The rent here is insane, and it is by no means worth it. You can find a better deal at almost any other place in this area, even at places that are more expensive you get much more for your money.
Do not rent here!!
We have had so many issues since day one of moving in. For you pay in rent you would expect the place to be nicer and better taken care of, but it is not. There are better and less expensive options in the area so keep looking. Avoid Citra at all costs.
Experience the finest apartments in Windermere, Florida at The Citra at Windermere. Our apartment community offers a variety of distinctive one, two, and three bedroom apartment homes. Conveniently located, Citra at Windermere is walking distance to shopping, restaurants and entertainment. In addition, we are located within some of the top rated schools in Orange county, including Bay Lake Elementary, Bridgewater Middle School, and Windermere High SchoolResidents of our beautiful community enjoy access to our state-of-the-art fitness center, a relaxing free-form pool and a newly built two-lane bowling alley. If you are looking for the ultimate in luxurious, maintenance-free apartment living in Windermere, Florida, come home to The Citra at Windermere.
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