WELCOME TO THE LIFESTYLE YOU DESERVE...a beautiful home, great neighbors, enough space to entertain and every convenience within minutes...Welcome to The Falls at New Tampa! These stunning apartment homes are built like custom-designed condominiums with premium interior features and abundant living space. Our location puts you within minutes of Progressive, Hidden River Corporate Park, Telecom Corporate Park, USF, Moffitt, USAA, Citigroup, Verizon and JP Morgan. If good living is what you seek, The Falls at New Tampa is where you want to be!
Variable, 7-Month, 8-Month, 9-Month, 10-Month, 11-Month, 12-Month, 13-Month
This apartment complex dont pest control like they say they do they have a lot of little ants and they change management and employee in there office so much and they dont like to work with you they arent professional people and very rude and not understandable.
I've lived here for almost 8 months now and should have known not to lease before I moved in. Xavier forgot to provide the paperwork, gave the wrong move in dates, and gave incorrect info such as flooring and size of rooms etc. After everything I moved in anyways, and have regretted it ever since. The apartment I am living in should have been demolished years ago. From the 1st day, 2 of my faucets fell off, there was a giant shard of glass in the disposal for the sink, the electrical socket near the kitchen sink was wide open and random holes in the walls and stains on the ceiling were everywhere. I had my A/C shut off every week for the 1st month (during August). It took three electric bills of over 200$ each (I am a single person in the smallest style unit who works all day) in addition to 7 work orders for the office to finally fix the A/C. I have had nonstop flooding issues since I moved in around every wall of the apartment, and all the windows. Not to mention when their maintenance tried to fix my upstairs neighbor's water, they broke a pipe and flooded my entire apartment. So much of my belongings damaged. I have had every single faucet or attachment break, the dishwasher doesn't work. The tiling in the shower doesn't even connect to the wall and there are gaps between the tiles that are exposing me to god knows what type of mold is growing in the walls after all the flooding. I also have problems with bugs in bathroom from this. The fridge goes from 30-50 degrees constantly, and then when my fridge completely broke 3X in a 2 week span it took them til the 3rd to replace it (with another bad fridge from the 90's). Both the maintenance manager and the complex manager told me they would reimburse me for the 3rd giant grocery trip(I paid for the first 2 thinking that they had "fixed it" each time). Then after two months of calling when they said they'll call and let me know the details, the manager went back on his word, saying I should've gotten it writing.
It was fine until management moved a rehab facility into several apartments in the complex. Now there is trash everywhere, beer bottles left on the streets, and needles in the washing facilities. They don't even do background checks on these people.
Immediately regretting my decision to lease here. I'll be very honest in this review.
-The apartment is great. Wood floors, cabinets a little old but nothing too bad
-Location is nice, right off 75
-Price is great for the area
-Leasing staff is horrible. I may be biased because I am a leasing agent myself, but with that being said, the job is not hard. Be nice to your residents, and don't make excuses. It's rare that they pick up the phone, or return voicemails. Also if you want to be put on the pest control list, call and confirm the day before because this seems to be an issue also.
-No online bill pay
-Grounds are dirty, pool area full of dirt.
I have lived here for a month and was told at move in they were out of gate cards. I have no access to the gym (pretty much the only amenity) or the back gate. When i asked about getting one, I was told by Xavier "People have been waiting longer than you" Was that supposed to make me feel better? Just makes me think the office doesn't know how to do their job! He wasn't apologetic at all, and rushed me out of the office without an answer of when they would be in.
Next issue: I put in a work order for a new weather strip on the front door, as the pest control company told me its full of holes and most likely where the bugs are getting in. This was done a week ago, when I called to ask the office about the hold up, I was told very rudely they will get to it "As soon as possible"
Once again, working in this business, I know it should NOT take that long.
I've tried to be extremely understanding and patient, but there are 2 brand new communities across the street from The Falls, pay the extra money and DON'T MOVE HERE.
This place is over priced and the management team gets swapped out every couple of weeks. Trash piles up over the weekends and rats scurry all near the dumpster. Do yourself a favor and don't move here.