CHANGE IS INEVITABLE...OURS IS INCREDIBLE! We offer quality with individual attention and convenience where the business world, shopping and entertainment are close at hand. Located near USAA, I-75, Telecom Park, USF and local hospitals. Relax in this serene setting as you enjoy beautiful views of grandfather oaks. The Palms may be hidden, but the quality isn't! Just one look at our apartments and you'll know that Hidden Palms is the perfect home for you!
It seems like alot of improvements had been made around the grounds. Manager and staff nice and helpful.
They keep the place very well kept as far as landscaping and the staff is very nice and helpful.
Granted, I just moved in 2 weeks ago, but I have not had any problems. I've seen previous reviews staying the staff is rude...while I primarily dealt with Pam, who was AAMazing, the other interactions I've had with the staff, including the manager have been great. Previous reviews saying issues with Cockroaches and bugs...I have seen 1 small bug, but c'mon people, we live in Florida, and that is to be expected. I was told upfront that parking was a problem, yet I haven't seen that as I have been able to park right by my building everyday. Even when I leave for work at 5 in the morning I see empty spaces by my bldg.
The property is clean and well maintained. I've used the laundry facilities and the washers and dryers work great (and not too expensive) The pool area is clean and inviting and I just love the hot tub. I've met a few neighbors and everyone has been very friendly. I moved from a complex around the corner because of noise, and so far it is extremely quiet here!
My apartment was cleaned and in good shape when I moved in. I am not in an upgraded unit, however all of the appliances are like new and in excellent working order. The only complaint that I have is that the water pressure when taking a shower is a bit lower than I am used to. So far a good experience...so fingers crossed it stays that way.
The only thing I would change is the solicitation flyers from surrounding restaurants and takeout locations that frequently finds their way taped to everyone's front door. What's annoying is the unwanted flyers are seen disposed of on the ground making the complex look unkempt.
I have had a number of issues while staying here with the staff not keeping me informed about things that ended up being a burden on me especially financially. Some of staff are either rude or misinformed about their job/duties. I have had maintenance come about three times and none of those times were the services I requested fully fulfilled. Even with numerous issues, I was considering renewing my lease until I saw that my rent woutld be increased. I am very displeased and will not be renewing