Carriage Hills

Excellent customer service and business manner from property rep 'Bailie'. Property management and communication are the foundation for a substantial quality of life and living environment. Thank you for exemplifying those necessary qualities to determine a prosperous and potential life sustaining decision .

So far I have enjoyed living here at Carriage Hills, the staff has been very friendly and maintenance has been quick to fix anything that I have called in. The apartments are spacious with a lot of storage space. I am new to Pensacola and it is located near everything such as stores, restaurants, and the Interstate.

Excellent stress free moving experience! Agents practiced superb customer service and were knowledgeable courteous, and very informative. Paperwork was methodical with no surprises. I highly recommend Carriage Hills. A great place to live

I have been living here for going on 3 years now and it has been a good experience. The staff have been great. The first year and a half anytime there was an issue, maintenance was there immediately. However over the last year and a half, due to the downsizing in the maintenance staff, they struggle to accommodate tenants needs. There is only so much that can be done with limited staffing. This is a huge complex of over 250 units and you have two males and one female which are expected to respond in a timely fashion to tenant needs which simply cannot happen, especially when one of them is managementt trying to organize the parts, supplies and contractors needed to complete repairs. They are doing everything that they can and communicate as much as possible but you are going to end up having angry tenants and causing people to leave the premises or filing complaints because things are not being taken care of in a timely fashion due to lack of staffing. Renters have the right to hold rent when things are not being repaired and no rent being collected means no irevenue. Please be logically and get the wonderful staff help before you end up with angry tenants, loss of revenue and loss if this amazing staff from being frustrated or not able to work due to complete exhaustion!

Very nice manager, nice property, easy process. Thank you Miss Lucy for all the help.

I began my apartment search 8 months ago and knew I wanted something close to Pensacola Beach. I lived in Northern Massachusetts for the majority of my life because that is where my husband of 40 years was born and raised. But with him passing last year, I just knew that it was time for me to hit the beach. I called around to several apartment complexes in the northwest area, but I knew that Carriage Hills was going to be the best place for me after initially speaking with the staff there. I originally spoke a gentlemen named Mark who assisted me with finding the perfect location that they had available within the community that would fit my lifestyle. I explained to him how I am not very good about getting around since my recent hip replacement, so he made sure that I had a ground floor apartment that was close to the community mail center and pleasant courtyard great for birdwatching. I also had the pleasure of meeting Jenny who said she has been working here for over 20 years at Carriage Hills. She was a very nice lady who also made me feel right at home when I arrived. My 2 bedroom is spacious, and I just love my new neighbors. I would highly recommend considering Carriage Hills if you are looking for an apartment in Pensacola!

The management and maintenance are so helpful, friendly, and attentive. I truly enjoyed my stay here and neighbors give you a sense of community. I highly recommend living here!

I have lived here almost 2 years now, and I have loved it. The team in the office are friendly, nice and helpful! If I ever need anything I know I can walk in or call and they have always been able to help me! I have loved living here the time I have!

I've lived here 2yrs now. I have been with Old management and the current New management. What I can say is even the manger's answer to a higher level of management. I love the staff. They have rebuilt the maintenance from ground level and I have not had any issue. They did everything possible in August when my AC unit went out to keep me comfortable and updated.They have always been kind and I enjoy when I get a chance to visit with them. I personally would not like to be in their position. I'll take grumpy patients any day Angela and Mark have planned activities to bring this little community together. I learned There are residents here for 20+ yrs. Just know that you can't make everybody happy in life. So form your opinions on your truth ☺️ I love it here 💞

By far the best apartments I’ve ever encountered. Absolutely gorgeous buildings and grounds, maintenance does their job, quiet 24/7, management is fantastic. Highly recommend 🥰

The staff is very nice and helpful and I enjoyed meeting them. Nice Apartment!

I moved here from Texas back in February and Angela in the front office helped me via email and phone calls to apply online and setup my renters insurance and electricity. When I showed up a few weeks later she was there to greet me and I was moving stuff in my apartment within an hour of arriving. While living here I have had a few minor things that needed repair in my apartment and the maintenance team has been very fast to respond and very friendly and professional every time. The community is very quiet and I love just going for walks in the afternoon after work around the whole complex. Very satisfied with my choice to make this my home for a while.

very quiet and nice apartments to live in..

Excellent apartments!!!! Perfect community, Perfect golf course view!

New Management is doing a Great Job! It is a very friendly community. I really like living here.