Avoid this location.
Awful staff. The so called management is extremely rude. There renovations are not worth the hike in rent. They try to nickel and dime you on everything. They love blaming you for everything. Dont get me started on their amenities. The gyms equipment has been broken since I moved in. The pools are never cleaned. There is a huge cat and critter problem here. None of the passage ways get cleaned unless its the model they lure people in. I would not recommend this complex to anyone. Its just not worth the trouble.
I have only been living here 2 months and already wish I had passed on this place. The model apartment was misleading. I was disappointed i did not get a screen room like all the other apartments in my building. When I ask about it was told I would get one, but i don't believe that anymore. I cannot even get window screens.The only thing I like about my apartment is the space. They had me fill out an inventory sheet when I first moved in and then they never fix anything. I would not recommendthis place.
We have lived at Autumn Cove for a little over 5 months. and from the beginning it has been nothing but smooth sailing. Being in a military family, we had to find somewhere to live close to NAS Jacksonville, get in quickly and do it all from across the country. The Management Staff was nothing but helpful throughout the entire process, and made sure we had somewhere to live as soon as we got here. The apartment is beautiful and the grounds even more so. We love living at Autumn Cove and cant wait to make more memories here.
Let me start by saying this place was great the first month we moved in. Everyone was willing to work with us and our dogs and help us find what we need.
Come to find out this place is not "Professionally" maintained by Robbins Realtors.
Then the truth comes out.
1) Subpar Office staff. there are different staff members that are present at different times of the day. information is hardly relayed to anyone if something needs to get done. some of them are rude and hardly offer any help. Half of the time they don't even know whats going on.
2) After initial "clean up" of the apartment, everything was great. Then all the hiding bugs and problems start to show once you get settled. ROACHES are a big problem here. Ducks are also a big problem here. Everything here is a big cover up. The model units they show you are the only ones that are really up kept, but of course, it is to lure you in.
3) Updates to the apartment are handled unprofessionally. Everything is dirty when you get back home. They leave all their trash and leave you to clean it up. Carpets get dirty, Paint is left everywhere and they have the audacity to tell us we as the tenants are responsible for clean up? I am sorry but that shouldn't be the case.
ONLY GOOD THING:
1) Good thing I can say about this place is the maintenance staff. They handle a lot of stuff and will go out of their way to get what you need. They are the friendliest out of anybody here.
Experience quality living at its best when you choose Autumn Cove! You're sure to find an apartment home that best suits your needs in our spacious one, two, and three bedroom floor plans. Select upgraded apartment homes include; brushed nickel cabinet pulls, black appliance packages, pantry in kitchen, brushed nickel plumbing and light fixtures, designer two-tone paint, faux wood plank flooring, vaulted ceilings, washer/dryer connections, large walk-in closets, vaulted ceilings, fireplaces, private patio or balcony, and extra storage. We are located within minutes of nearby shopping centers, dining and entertainment options, major thoroughfares, including I-295, and only an eight minute drive to the Naval Air Station Jacksonville. Visit us today and live the good life at Autumn Cove! In the heart of Orange Park, we are one of Clay County's most desirable communities!
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