They never called me back nor sent me the info.
I moved here when Cortland was the management company and I enjoyed living here. Suddenly one day a month ago with NO notice Franklin Street took over and they have been HORRIBLE to deal with. They rarely answer their phones or return messages, their customer service is awful, their office staff is rude and arrogant, they have started assessing fees that Cortland never charged me, the breezeways are dirty and disgusting and they won't clean them and they stopped the community activities we used to love like food trucks and free community classes. Franklin street also does NOT communicate with their tenants like Cortland used to. The billing is very messed up and not user friendly like the old system which was incredibly easy to use. RUN THE OTHER WAY!!!!!!! There are much better apartments out there for the same money.
Where is our Refund- Our lease expired mid June 2019 we received a Final Statement showing the Rent Deposit due to us however it is now mid August 2019 and we have NOT received our REFUND check. Apparently there is new management who are not assisting with our issue. We have sent numerous emails to Cortland with no replies. We are due $1,300 and we want our REFUND!!
This is a great place to live!!!! Management is very friendly and helpful with any issues. Maintenance is absolutely fantastic.
Dont come here! Too expensive and not worth the hassle
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