looks great till youre in, crazy fees for literally everything and no compassion
I have never hated a place that I live at before so this is new ground for me (so to speak). Also, in all fairness, I should point out that I love my neighbors and April and Amber at the office are always professional and courteous. Also, the grounds are quite lovely (the one star review is for the piled up garbage). That being said, I hate living here. The management runs it like slum lords. This is true of both the old and new management (the community is now The Park at Palazzo).
It all started about a month after we moved in. The management systematically began removing access to the amenities (which really are quite nice and a selling point). The pool table and business center were the first to go. Access was originally 24/7 then reduced to only during office hours, when most people are at work. Then the basketball hoops were removed, but as management was quick to remind us, they could remove access to the amenities anytime at their discretion. Then the pool was padlocked (although it is opened during office hours and sometimes a little later even on weekends). Also the pool and hot tub (the hot tub especially) are down for maintenance frequently, some times for weeks at a time. And finally (for the amenities), Gym access was changed from key card access to key access. The new key required an additional $75 charge. Or you could go during office hours. There are no community events or parties.
What finally broke me and has caused me to hate living here is paying the rent. The old management charged anyone who was even one day late (even one minute late) paying the rent a $75 late fee. New management now requires that payments cannot be made online (I will update this if and when they change it). I always paid my rent on time on line, but a problem with the paper check (my fault, but I never should have had to write one in the first place) resulted in over $200 in additional fees. They gave a disabled veteran an eviction notice a week before Christmas!
We moved in 4 months ago, and we are very pleased with this resort-style apartment home. The staff from Cindy - the manager, to Amber, April, Brittany and the entire maintenance team - they are all so courteous, helpful and are quick to respond.
We may have found our "home for life." Come check it out - you'll be glad you did.
I love this place! The staff is amazing ! Everyone from office to maintence they are here to help !
This is my third time living here and I love it! The staff is amazing and the property is beautiful.
The Park at Palazzo is perfectly situated in the heart of Florida. This Lakeland location offers just a short drive to I-4, fabulous shopping, prestigious schools, fine restaurants and entertainment all within reach at The Park at Palazzo. From the moment you walk through the front door you will feel the comfort and security that make our residents happy to call us home. The Park at Palazzo offers you the opportunity to live the fabulous lifestyle you deserve, with special touches, unsurpassed design, upscale amenities and incredibly spacious floor plans.
The Park at Palazzo Apartments feature an array of highly desirable appointments that will impress those with even the most refined tastes. The Park at Palazzo boasts cutting edge amenities, meticulously groomed grounds, and a dedicated staff to contribute to a higher standard of living. We sponsor activities to develop new hobbies while getting to know your neighbors. Make an appointment or come by today and make The Park at Palazzo your home and discover the lifestyle you've always wanted!