They dont listen & they dont care. I wish there were negative stars!! We had mold in our bedroom walls, which I told them about several times, including emails of me taking pictures and even them coming and looking at it. She claimed its dry, its okay.... no, mold in any state is not okay, especially with us having a pet there with us! A lot of the cabinets were loose on the henges. The bedroom ceiling fan was also loose, which I happened to fix myself. Several blinds were broken. And worst of all: The toilet upstairs broke and over flowed into our toilet and our tub, causing flooding and damaging our floor. Took them SIX DAYS to even come look at it and another week to fix it. Said they were gonna discount our rent for the inconvenience, and they never did. We ended up leave and even breaking our lease over it and they were so horrible even after the fact. The only good thing we experienced was our building was very quiet. Ive heard that wasnt the case for a lot of others. Most people couldnt wait until their lease was up. I wouldnt recommend this place, even to my worse enemy. Stay away!
Money Hungry & Careless. I moved here in April of 2017.
1. They cut off the water to "fix a problem" with NO NOTICE of them doing so. Good luck if you're in the middle of a shower.
2. My heater broke in the middle winter (34 degrees) outside, it took us a MONTH to get our heater and was never offered a backup! I have a 7 year old son that was freezing.
3. When I did move out, we cleaned the ENTIRE apartment! They billed us a $780 bill for the carpet being "irreplaceable". They never even gave US new carpet, tried to say my dog bit up the cabinet but when I asked for a detailed bill, I asked them to show me if I put that in one of the flaws when first moving and they said yes... So why is my dog being blamed for the broken cabinet?
4. I put in a work order to fix the toilet because it kept running, maintenance took a week. When I went to the office to question them, the lady never gave him the work order. She filed it away!!
Overall, don't let the views full you. They are a terrible apartment to live in. No care in the world for your living conditions.
If I could give these apartments 0 stars I would. They are completely bug ridden and mold grows everywhere. The water damage that has happened through the years was never fixed and as a result, the mold growing on the ceilings and even walls made my family and I very sick. There was problems with our air conditioning that they kept resolving with a "quick fix" and when it finally went out for good it was somehow our fault. It took 2 WEEKS in the middle of summer for them to get the part to fix our air, and after asking for 5 days straight for a portable air conditioner, we finally got one. The office staff is fairly nice but the maintenance staff is very unprofessional. I would not recommend The Lodge at Woodlake to anyone!
Do not sign a lease here! Everything breaks and they get mad at you when you ask over and over for the broken things to be fixed. The answer is always we have a new maintenance team they will get to you shortly, but Ive seen the same guy for maintenance for a year. Its a lot of money to pay for an apartment manager to truly not care about the a/c going out, dishwasher leaked for days until it sunk through the apartment under me. All of the things that were wrong and broken I wrote on the move in inspection and they have yet to be fixed months later. Laundry machines take your money and people have stolen our clothes and baskets. My car was broken into. The breezeway that you share with 3 other apartments are filthy and they dont do anything about it. When I moved in broken blinds were flipped upside down to seem as if they were new and then o was charged for those same blinds that have yet to be replaced. Theres supposed to be monthly pest control. There has been pest control at my apartment/ times in 11 months. I wrote on the move in inspection thats there were ants and roaches. 11 months later this is still an issue. This apartment complex could care less about what youre going through after the lease is signed!
If I could rate this place any lower I would. Ive learned a lot through the mistake of living here. I was in a bind when a house I was going to buy fell through due to the inspection. The place is just not well taken care of. The buildings are old and they are falling apart. My air conditioner has broken 4 times in the first 5 months I lived there. My refridgerator also broke, my dishwasher is garbage, my stove grates are uneven and the entrance to my apartment has stained carpets and a broken front door. The laundry machines in their laundry mat are constantly going down. Ive had a brawl of ten people breakout in front of my apartment and there are people sleeping on patios. The walls are also ultra thin. I can hear my neighbors tv through the wall. The person below me had flooding in their apartment. They were not warned of the flooding threat and her possessions were ruined. The property is an eye sore as well. Garbage is all over the ground in front of the dumpsters and large items are just thrown in a garbage pit right in front of the apartments. It is like a revolving door of Maintenence workers. They charge entirely too much for what these apartments offer. Think twice before signing a lease.
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