Luxury Apartment" Nothing luxury about it. CONCIERGE: DON'T be mislead!!!!! Basically this persons job is to tell you there is no where to park and that you have package. Don't expect ANYTHING else. PARKING NIGHTMARE!!!!! PARKING SPACES IN THE GARAGE ARE ASSIGNED!!! When I moved I was assigned a parking spot in the garage, I parked there for 2 weeks. I came home one night and someone was in my spot. This went on for a full week. I had to park on the street, until they figured it out. This has happened twice, with two different parking spots!?! EXPECT PANDEMONIUM in the garage!! During Hurricane IRMA-Management sent out an email telling people to move theirs cars up to higher floors in the parking garage to avoid their cars flooding. Great for the people who were home when they email was sent out and had parking spots assigned on lower floors! They moved their cars to higher spots that were ASSIGNED to other people. The logic was people parking on the lower floors car might flood. So they switched those peoples cars, for other peoples cars?!?... Seriously!!! EPIC FAIL on the side of management!!!This created havoc in the garage. Maintenance: When I first moved in I had to report maint. issues 3 times over 2 weeks before someone came out. My issues were finally addressed but he also left a mess and his tools behind. I called the office 3 times over 4 days. No one ever called me back. I cleaned up the mess and returned the tools to the office myself. Definitely NOT luxury service. Earlier this week I had just got out of the shower and a man was in my window!! Literally hanging from the rooftop and looking in my WINDOW, and I am completely NAKED!!!! Mgmt FAILED to send a notice the residents about it. Talk about feeling VIOLATED!!!! FRAT HOUSE POOL!!! DO NOT expect to have a family friendly environment at the pool.
The Strand is the highest quality, best built, best managed, most enjoyable, most comfortable, and most convenient residence I've ever experienced including my own owned properties located from coast to coast.
The management staff does an excellent job keeping the building immaculate. The security is wonderful. There is a can do attitude when a request is made of staff. The view of the St. John's River and downtown makes it a perfect place to live.
The elevators are generally extremely slow and poorly positioned causing the wait to be too long. They need to be reprogrammed. Often, one or more do not work. I heard that the management takes some out of service to save on electricity.
Heat was off one winter for 12 days Hot spa often out of order Garage doors often not working No guest parking?!
LIMITED TIME OFFER - UP TO $800 OFF YOUR FIRST MONTH - SEE AN AGENT FOR DETAILS. Welcome to The Strand luxury high-rise apartments in downtown Jacksonville. Enjoy stunning views, second to none. Indulge in the best shopping, dining and entertainment that Jacksonville has to offer. Located on the Riverwalk waterway, you can enjoy a relaxing evening stroll, catch the water taxi for a short ride to EverBank Field and Jacksonville Landing, take in the breathtaking views of the illuminated bridges of the St. John's river. At The Strand, you will want for nothing.
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