Unfortunately the customer service wasnt the best. The place seems nice, always remember in difficult times you need to give the extra mile and always make sure the customers are satisfied.
They change management every couple of months if your just looking for quick place to move yes most people because of poor management
I moved on the property 2016. The property has been upgraded and it looks amazing. I love my apartment and recently it was time for me to renew my lease so i went to the office at the time Katie was in the office and told me that she would have my lease ready but i went up their she said give her two weeks. Then two weeks passed then she said gove her two more weeks at the time im a month in past my renewal and she said "DON'T WORRY I CAN GO BACK AND PRORATE IT". So then of course i called up their katie answered saying oh i didnt forget about you i have been so busy. At this time its two months still no renewal. Im getting worried but Katie kept saying DON'T WORRY Finally i got a notice on my door for a month to month fee. So i went to the office only to find out KATIE no longer even worked in the office. So i meet Nikita she said i remember when you came up here a few times i said yeah Katie didn't renew my lease and now the rent oayment is outrageous. Nikita was so nice she said i think i can handle your problems. Im still nervous at the time. Nikita said i wish you woukd have talked to me i said i trusted Katie. Its a shame the way Katie customer service was i would rate her a -5 Stars she told me she was going to handle the renewal of my lease i have four children i just can't up and move in a short amount of time so for Katie to work for South Oxford is a disgrace. Now i have fees in my account that are "Late fees " after i got my lease renewed thanks to Nikita. She is amazing and really made me feel very comfortable and at ease. The late fees are not even my fault. Im glad Katie is not the property manager all she did was take notes but never dealt with any issues on the property. Im not sure who the new property manager is now. The Maintenance Crew are amazing anytime i have a issue it always gets handled the same day. I really like Nikita and hope she is here for the long haul.
All I can say its rotten old word floors and roaches. Not worth the money they want. You cant paint over garbage and call it sweet because its still the same old place. Ghetto!!!
No one ever contacted me for the apartment
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