Enclave at Northwood

I have lived at this complex for 4 years, and resided in 2 units. The comfortable unit, convenient location and amenities, and pleasing appearance us what has kept me here. Previous management has been quite unfavorable however the new management that has taken over is quickly making major improvements to long ignored issues. Now, with this new management, Enclave is a perfect rental home. They care about the community, and about their residents happiness.

I chose Enclave because of the good reviews online, what a mistake it has been! The only thing nice about it is the location and the neighbors. Prior to move in, I asked them a couple times to email me the lease so I can review as I am from out of town; they never sent it to me. I signed the lease on the move in day in a rash base on their email conformation that the unit will be in move-in ready condition. There was no inspection sheet provided to me.
Recently, I had to request 5 work orders because garbage disposal and dishwasher were not working. Dishes came out of the dishwasher dirty and I have to wash it by hand after; the dishwasher was not even anchored in to the lower cabinet, every time you pull the racks out, the whole thing came out and title off balance. The sink was clogged up when you tried to use the garbage disposal. For 2 weekends, there was dirty smelly waste water in the sink for Saturday and Sunday, Lacey told it was not an emergency till it over flows and they could not get to it till Mon. This last time sink overflowed around 9:30 pm in the evening, the cleanup crew did not come till close to 12pm when I was told it will be 1 hour waiting time As the maintenance manager explained to me that lettuce leaf was exactly the kind of things I should not put into the disposal and it could not handle things like lettuce or rice because the pipes were built. No, it is not a joke. He was serious!
5 emails to the manager Stacy and 5 work order requests later, The maintenance crew did showed up quickly next day each time, my issues were still not resolved and I am left with not able to use the disposal or the dishwasher which is closed to 10 yrs old. The response was either wait and test it out or just blatantly ignored the issue I bought up. Yes, the office staff are nice, but dont count on them what you have issues with your unit. If you want to have old and broken appliance and plumbing while paying expense rent, move to Enclave!

I use to really like maintenance/office staff but it got bought & changed. Maintenance is okay, but very slow. Office staff is a joke & get's nothing done. I requested pest control 4 times. Never got scheduled. I had to go find pest control in the parking lot to get it done. Place was not clean when we moved in, toilet was cracked and gross and rusty. kitchen light has a big hole in plastic fixture. Torn screens, cracks not caulked so lots of ants. Windows are original and completely useless.

Having moved into the unit we occupy recently (July/2015), we are still assessing our situation. So far overall we are satisfied, it is a very quiet and the neighbors are very friendly. One thing we feel that we should mention is that some pet owners are somewhat lazy in picking up after them. That spoils it for other tenants in as much that they tend too leave surprises in the grass areas in front of the units. It is difficult to know who these folks are since they bring their pets out late.

Rats seen in community. Roaches in apartment and poor pest control used. Not worth the money being spent.