Quantum Lake Villas

This community does not care about its residents or their living conditions. We just moved in two weeks ago to an apartment that was clearly not ready for us. We voiced our concerns about how maintenance requests would be managed and we were assured that they have excellent services. We had SEVERAL maintenance requests that we had to put in on move in day and only one minor one has been completed. Then on top of everything else our A/C broke so we put in an emergency maintenance request that night and no one responded to us or even picked up the phone so we had to go to a near by hotel just to sleep, as it is 88 degrees inside. Then we came back home in time to call the front office where they promised us that we were next in line for repairs. Two and a half hours go by and we heard nothing. So we had to walk down to the office to voice our concerns and only then did the maintenance man arrive. After looking at the unit for an hour he tells that he has to order a new part that will not arrive until Monday. So now we have to get yet another last minute hotel just to live in because in a community with 600+ apartments and townhomes they only have two portable units (which are both in use apparently). I understand that they are short staffed, especially on the weekends but the fact that they hold no accountability or any possible solutions is their downfall. We are miserable here and have to pay for a place that we cant even live in.

I personally had a wonderful experience staying at Quantum Lakes. The leasing office stuff was always helpful, especially Tina.

Place looks ok but the office staff is TERRIBLE. Completely uninterested in anything to do with a resident/ property/ bill/ question/ delivery/ repair/ etc... you get the picture. They never, ever answer the telephone and do not return calls. There are a lot of places to live in this area; choose somewhere else.

Wished to live there again,was stay there for three years very clean,Staff really nice and carring,responding immediately on any demand,Experience 4 differents apartments Quantum lakes is the best

The complex is okay. I just wish the office communicated better and picked up their phones.