This place sucks! Once you sign the lease, no one cares avoid you. Ive had horrible issues there but some of the minor ones are: parking lot gates are always broken, police are constantly there, and the grounds are disgusting. Dog crap all over and the trash area is overflowing. My lease was longer than my other roommates, and one of them was a psychotic drunk. Since I was the only one there, they tried charging me a cleaning fee for the several dozen trophy bottles she left behind! I was 19 at the time!!!
I lived here for my senior year and I hated every minute. They created more stress and issues for me than I'd ever thought I would have to deal with. There are always maintenance issues. Always. I had my fuse box blow, my shower fixtures ripped out (they didn't tell me they were going to do this or when it would be done), and a window fall in. These were just the major issues I've had to deal with and all of these issues were not dealt with immediately. I waited a all weekend for my window to be fixed because their "emergency" maintenance line would only go to voicemail and never called me back. All of my perishable food was lost when I lost power because their "emergency" maintenance line doesn't actually work. Also, they intercept your packages so that you'll never get them. Their system is to accept all of your packages, log them, notify you that they have them, and then never have anyone in the office so that you can come pick them up or have them delivered DAYS after they are actually delivered to them. I have had packages lost for days before I got them. Their staff is indifferent and unhelpful. These people ONLY care about your wallet. Once you sign your lease they dump you in your room with no instructions about where to get you mail, how to get your mail, or where everything or even how everything works! Then, when you contact the office for help or to complain they apologize and continue treating you like you're not paying a ridiculous price to live there with such terrible staff.
Renter beware! This place will nickel and dime you when you move out. I believe this is how they make their money on the backend. They charged us for a piece of marble that was not cracked in our sons room, which we had proof from a picture that we had taken before moving out. After their own internal review, they still said we owed the money and sent us to collections. We paid over $1200 a month for a room for our son while he was living there, plus utilities. He left the room clean and undamaged. They charged $75 for a small mark on the wall from him hanging a picture, $25 trash fee for a new box of tissues he left in the bathroom for the next renter and $150 for a marble transom peace between his bedroom carpet and the bathroom floor that was not cracked!!! I bet not too many reviewed charges get dropped when you use your own employees to review disputes!!!
Read all the bad reviews in this website and all others web sites. It is all true and more. The management team is very unprofessional. The charges for incidents are very excessive. They add the charges for incidents as part of your monthly payment. Even if you are disputing the charges it does not matter. The online system will not accept your monthly rent payment, you will need to pay the rent plus the charges for any incident. If you do not pay on the 4th of the month a late fee of $100 is also added.
If you do decide to rent there make sure you keep a copy of the inspection sheet. They will tell you that there none in file making you responsible for damages that were in apartment already. Take pictures of everything when you move in. Make sure any request is done in writing. If you request service call do it via the web site and keep a copy for your records.
The worst place ever. Warning, warning, warning.
Do not stay here
When it comes to off-campus housing near Florida Atlantic University, you won't find any better option. Located less than a half mile from the university, University Park is a truly desirable location for all types of students. No car? No problem. Walking to class is a snap and the property shuttle also picks up at our clubhouse. Have a car? Awesome! Parking is free and our community is gated! Our 2, 3 and 4 bedroom suites offer private bedrooms and bathrooms, large closets and a spacious shared common area. All units are fully furnished with a modern furniture package as well as all major appliances (washer, dryer, refrigerator, stove, microwave, dishwasher). On top of our comfortable suites, University Park offers a wide range of resident-friendly amenities. Whether you're a social butterfly who likes to lounge by the pool, a go-getter in the fitness center or a true academic in the study lounge, look to us to make your college living experience one to remember. Besides the other features our amenities include free tanning, outdoor grilling stations, fire pit, resident clubhouse, resident events & more! Feel like venturing out? No problem. We're conveniently close to numerous local restaurants and grocery stores. Stop by our office and clubhouse at 135 NW 20th Street, Boca Raton, FL. We can't wait to show you around!