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Longview was created for those who know what they want out of life! Our elegant homes of distinction provide carefree living with personalized service. you'll be living the good life at Longview in Wilmington, DE. All team members of Morgan Properties are committed to providing exceptional service to our residents. We are committed to providing our residents with prompt assistance and personalized attention. Every team member takes pride in demonstrating respect, politeness, and service with a smile. We're sure you'll be happy with your new apartment home because we check, inspect and perfect 101 areas of your home before you move-in. We make sure that everything is clean, working properly and ready for an easy move-in day! We are proud to offer emergency maintenance service 24 hours a day, 7 days a week. Yes, we will be there for you even on weekends and holidays. We offer you the opportunity to tell us how we're doing through online feedback forms, any time of the day or night
Communication at Longview between staff, maintenance, and tenants is atrocious. It is nearly impossible to reach staff as they rarely ever answer the phone or are actually in the office when the hours state they are supposed to be open. They don't follow up on maintenance issues and now my heater won't turn on.
1/1/18 at 0100 hrs I got home and realized it was 55 degrees inside, I kept the heater running for another 20 mins in hopes it would heat up. Instead it dropped to 50. I called maintenance emergency, the guy came out and said frozen condensation in the line, nothing he can do, and gave me two very tiny space heaters to use that don't even heat up. At 0500 hrs the temp was below 50 (thermostat starts at 50 so how cold was it really, I don't know). I turned off the heater as obviously it's not working. At 0930 hrs I attempted to turn the heater back on and it failed to do so and got even colder in my apartment.
I have a 9 year old, a 6 year old, and a 2 month old. This is completely unacceptable and the apartment is uninhabitable until this gets fixed. The temperatures are not going to get warmer any time soon and to expect us to go without heat as it drops near 0 degrees at night is unprofessional and asinine to say the least.
To expect a family with small children and a 2 month old who already spent a week in the NICU to live in such conditions is ridiculous.
I have other maintenance issues that have yet to be dealt with that are life and safety issues.
These are all important, necessary, security, life and safety issues that are being failed to be corrected, investigated, or even followed up upon by the management/office staff and maintenance.
Keep areas around bushes cleaner. Lots of trashy little items on the ground around them. Some from window upgrade workers.
I feel the office staff should be there more often. I also feel we all should get updated doors and not just what people can see from the outside.